Support Specialist II

Support Specialist II Department: Technical Employment Type: Full Time Location: Baton Rouge Description Responsible for the highest level of client service experience, proactively identifying strategic opportunities for client experience and technological improvements, and overseeing/coordinating implementation of large-scale, long term enhancements and fixes to client infrastructure. Works closely with management to implement proactive and reactive solutions derived from high-level meetings with executives and decision makers. Serves as a point of escalation for senior team members to resolve high-difficulty issues previously addressed by those team members. Provides client service at the highest level, serving as a model for all team members in process adherence, implementation and improvement. Provides support and oversight for all team members, offering mentoring and collaboration opportunities to enhance their skillsets. Additional Information Work Location: Baton Rouge, LA and surrounding areas – either in the ITinspired office or as staff augmentation at client’s place of business. Travel: Some travel might be necessary. Travel expenses are reimbursed. Hours of Operation: Weekdays from 8am to 5pm, on call support as needed. Reporting to Work: Report to our office unless dispatched ahead of time. Reimbursements: Mileage traveled for all work related activities is reimbursed along with any client purchases not made on company credit cards. Education Requirements High School Diploma or higher. 2 or 4 year degree from an accredited college or university is preferred. 5 years IT experience preferred. Additional technical training and/or experience can substitute for education requirements. Skills, Knowledge and Expertise Qualified Candidates Must: Communicate effectively and efficiently to clients and co-workers. Be self-managed and self-motivated. Possess excellent time management skills. Maintain a positive mental attitude and be a part of the solution, not the problem. Interact with customers, vendors, and co-workers in a kind and friendly manner. Meet deadlines under budget and on-time. Maintain a neat and tidy working environment. Have multiple years of prior MSP experience. Required Experience: Documentation and Ticket Management for reported support incidents. Desktop and Server Administration (Windows 11 and Server 2012-2025). Mentoring other staff members, including those with multiple years of IT experience. Desktop OS: Microsoft Windows 11 and Mac OS. Server OS: Microsoft Server 2012-2015 Office Suite: Office 365 and earlier versions. Email: Google Workspace, Office 365, Microsoft Exchange. Endpoint Protection: Crowdstrike, Huntress Backup: Veeam Cloud Services: Dropbox, OneDrive, OpenDNS, Ninite, and Cloudflare. Virtualization: Hyper-V, VMware Networking: Cisco, Palo Alto, Juniper, Unifi Email Protection: Avanan, KnowBe4, HSAT Server Administration: Active Directory, Group Policy, SQL, Exchange, SCCM, SharePoint SAN/NAS: Synology and QNAP. VoIP: Allworx, Cisco, Mitel, Broadvoice, Ring Central, NEC, Polycom Experience with remote connection software and RMM. Overseeing and implementing a large scale project alone or with the assistance of team members, delegating tasks where necessary, showing responsibility for the quality of the end product and timeline of delivery. Multiple certifications in applicable technologies or equivalent. Practical experience in relevant projects and a demonstrable track record of implementation will be accepted in place of certifications. Benefits Mileage reimbursement at the current IRS reimbursement rate Health/Gym Membership reimbursement up to $25.00 per month. Company Paid Time Off (PTO/UTO). Company Wellness Program and Initiatives. Company paid Health insurance plan (POS Copay or HSA). Company paid Dental insurance plan. Company paid Vision insurance plan. Company paid Employee Assistance Program. Company paid Accidental Death & Dismemberment Insurance. Company paid Short-Term and Long Term Disability Insurance. Company paid Life Insurance Policy. Company Retirement package is 401k. Company paid Technical training when available and approved by management. Company paid Technical certification vouchers are provided for Microsoft, VMware, Cisco, and Juniper certification exams approved by management. Company paid Costco Corporate Membership. Quarterly Bonus Structure based on job performance. Employee of the Quarter program with Bonus. Casual Friday Dress Code. Pet Friendly Office. Work from home opportunities. Monthly and Quarterly company paid socials and events. #J-18808-Ljbffr Unitashr