Patient Registration Representative

Location: Intermountain Spanish Fork Hospital, Spanish Fork, UT Schedule: Rotating shift schedule: Week 1: Sun 6PM-2:30AM, Mon 6PM-6AM, Wed 6PM-2:30AM, Thurs 6PM-6AM; Week 2: Mon 6PM-6AM, Tues 6PM-2:30AM, Wed 6PM-2:30AM. Role Overview Patient Registration Representative – first point of contact for patients, ensuring fast, compassionate, and accurate access to care. Responsibilities Provide exceptional customer service and assist patients and families with the check‑in process across multiple computer systems. Answer phones and gather accurate patient information quickly. Support timely access to care by minimizing registration delays and answering questions with confidence, clarity, and compassion. Build trust with patients during moments of illness, anxiety, confusion, or overwhelm. Navigate diverse insurance plans, enter demographic and medical data, collect co‑pays, and provide cost estimates when applicable. Collaborate with nurses, physicians, and care teams to ensure smooth patient flow. Qualifications Exceptional customer service experience, communication and interpersonal skills. Strong composure and professionalism in a fast‑paced environment. Ability to multitask and prioritize quickly with high attention to detail. Comfortable with shifting priorities based on patient needs. Experience with patient access, medical registration, insurance verification, or front desk is a plus (not required). High School Diploma or GED. Ability to pass background check, drug test, and meet vaccination requirements. What You’ll Gain Experience in healthcare administration and patient access. Exposure to revenue cycle, insurance processes, and hospital operations. Opportunity for growth within R1. Team environment focused on innovation, collaboration, and patient experience. Meaningful work supporting patients during urgent and emotional moments. Base pay range: $16.00 - $21.10 per hour, based on role, level, location, and experience. Equal Employment Opportunity R1 RCM Inc. is dedicated to equal employment opportunity. The Company’s employment practices shall not be based on any protected characteristic as defined by federal, state, and local law. The Company is also committed to a workplace free from harassment. #J-18808-Ljbffr