Donor Services Specialist

Donor Services Specialist Hourly Pay Range: $22.14 - $33.21. Location: Evanston, IL. Hours: Monday-Friday, normal business hours. Travel: travel to other locations may be required. Responsibilities Process gifts and pledges in a timely and accurate manner and enter them into the donor CRM. Generate and send acknowledgments and receipts within two business days of receipt, ensuring compliance with IRS regulations and philanthropic stewardship goals. Resolve actionable items such as CRM maintenance, fiscal audits, complex donor reporting, global updates and batch gift processing, meeting project deadlines. Respond to inquiries from colleagues, prospects and donors, including pledge follow‑up and complex gift types such as stocks, wires, donor‑advised funds, payroll donations and matching gifts. Reconcile donor records with Finance, ensuring alignment with donor intent and gift details, and partner with IT for system updates and workflow integration. Maintain data integrity by auditing the CRM, updating records, and ensuring accurate backup of electronic and hard‑copy donor information. Analyze donor data using available tools, factoring in the full donor relationship for stewardship and engagement decisions. Collaborate with Analytics & Reporting and Donor Services leadership to refine processes, document standard operating procedures, and train teams. Communicate recommendations and solutions through written reports and verbal presentations. Ensure data handling follows regulatory requirements including PCI, HIPAA and privacy laws. Other duties as required to support foundation teams and outreach efforts. Qualifications Bachelor's degree required in fundraising, finance, technology, statistics, business administration or a related field. Salesforce Associate certification preferred. 3+ years of experience with Salesforce or another CRM system. 5+ years of experience working with data in a development or donor‑centric environment. Proficiency with MS Office and experience using Salesforce or a similar CRM. Tech‑savvy, self‑motivated learner with a strong interest in fundraising trends, data, and donor relations. Strong written, verbal, organizational and interpersonal communication skills. Ability to interact warmly and professionally with individuals from diverse backgrounds, including leadership, cross‑departmental partners, vendors, prospects and donors. Discretion in handling sensitive and confidential information. Excellent multitasking, goal setting, accountability, attention to detail and priority management. Flexible and adaptable to changing priorities and deadlines in a fast‑paced environment. Constructive approach to feedback and collaborative working style. Commitment to continuous process improvement and professional development. Benefits Opportunity for annual increases based on performance. Career pathways for professional growth and development. Medical, dental, vision, pet, and tuition reimbursement options. Free parking and wellness program. Savings plan and health savings account options. Retirement options with company match. Paid time off and holiday pay. Community involvement opportunities. Equal Employment Opportunity Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA, Federal Contractor. Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. #J-18808-Ljbffr 1100 Endeavor Health Clinical Operations