Registered Nurse, Triage

Triage Nurse

Tennessee Oncology, one of the nation's largest, community-based cancer care specialists, is home to one of the leading clinical trial networks in the country. Established 1976 in Nashville, Tennessee Oncology's mission remains unchanged: To provide access to high-quality cancer care and the expertise of clinical research for all patients, at convenient locations within their community and close to their home. Our growing network of physicians and locations is based on this mission. Tennessee Oncology is committed to advancing both the science of detection and targeted treatments, and to making these advances available to every patient. We believe caring for cancer patients is a privilege.

The Triage Nurse monitors and returns calls/communications related to Tennessee Oncology (TN ONC) patients consulting with physicians/APPs when appropriate. The Triage Nurse must recognize physical, psychological, and spiritual aspects of care. The Triage Nurse will accurately identify patients with high risk conditions. While supporting all triage processes, the Triage Nurse works within the RN scope of practice as defined by the TN Board of Nursing and TN ONC policies and procedures.

Addresses patient calls, portal messages, tasks and emails concerning a wide range of symptom/side effect related and other patient care topics in a timely manner. Asks appropriate, open ended questions utilizing TN ONC approved algorithms/pathways to assist in the assessment of patient's symptom and side effect management inquiries. Documents recommended/actual interventions

Recognizes changes in the patient's status and need for care

Assesses urgency of patient symptoms/side effects and addresses them appropriately, aggressively managing them to prevent unnecessary emergency department and hospital utilization

Responds to emergency situations/calls and coordinates care/EMS response as necessary

Collaborates with physicians via electronic communication, face to face, or the telephone to discuss patient care needs that cannot be independently and appropriately addressed using standing orders or practice protocols.

Collaborates with scheduling team based on patient need and triage interventions to set up same day and/or future provider/infusion room appointments to address symptom management concerns.

Provides clear education to patients and caregivers including verifying understanding of instructions/plan

Counsels patients, family, and/or caregiver about side effects of medication, therapy, applicable referrals, as well as available community resources

Notifies patients of normal and or stable lab/test results or abnormal lab/test results after collaboration with the provider on needed interventions if any

Applies critical thinking and astute clinical judgment while evaluating patients

Encourages patient compliance with supportive and treatment regimens

Promotes patient self-care responsibility for meeting their own health needs

Identifies & accommodates patient disabilities & limitations. Accesses resources for interpretive services and/or other needed accommodations

Adapts personal communication style to meet the needs of the patient and/or other customers in diverse personal, professional, cultural, and socio-economic backgrounds

Assists with prior authorization for prescription refills if needed

Coordinates triage efforts with Front Office, Nursing, Patient Advocates/Financial Counselors, Pharmacy and or other departments to ensure effective/efficient communication to meet patient needs.

Performs charting and updating of records in the EMR as expected

Knowledge of policies and procedures associated with operational activities that affect the patient flow, patient care, and the revenue process

Acts as an expert oncology/TN ONC resource for healthcare team, patients, caregivers and external agencies/organizations

Utilizes triage care plans/pathways/algorithms for patient care in assigned clinics ensuring quality of service and adherence to standardized nursing procedures/protocols, quality improvement objectives, safety, environmental and infection control standards

Participates in and initiates performance improvement activities as requested

Participates in own professional development by maintaining required competencies, identifying learning needs and seeking appropriate assistance or educational offerings

Performs other related duties/assignments as requested

Education and Experience:

Associates Degree/Diploma in Nursing required, BSN preferred or

2-years of relevant experience in oncology and/or telephone triage preferred

Knowledge of oncology/hematology diseases, treatments, and side effects/reactions of related therapy methods.

Outpatient Ambulatory experience preferred

Skills/Qualifications:

Strong verbal and written communication skills, with ability to present information in an organized framework-SBAR (Situation, Background, Assessment, Recommendation)

Ability to establish and maintain effective working relationships

Ability to assess nursing needs of acute and chronically ill patients through technology methods

Demonstrates exceptional assessment, critical thinking, and customer service skills

Ability to maintain emotional stability to cope with human suffering, emergencies, and other stresses

Ability to seek out resources independently and work collaboratively

Ability to collaborate, set priorities, and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations

Ability to multitask efficiently

Ability to communicate clearly with patients, families, visitors, healthcare team, physicians, administrators, leadership and others

Excellent telephone etiquette

Must be proficient in written and spoken English, bilingual is a plus

Certificates & Licenses:

Current RN licensure in TN or compact state required

AHA/ARC BLS certification required within 90 days of hire if employee works greater than 80% of shifts on-site/in clinic. BLS certification is optional for teams working primarily remote.

Current ONS Fundamentals Chemotherapy/immunotherapy Provider card or complete within 90 days of hire

Computer Skills:

Intermediate to advanced computer skills

Ability to navigate multiple computer programs and patient/hospital portals simultaneously.