Enterprise CSI Manager — ITIL 4 & Agile ITSM
Koniag Government Services
Koniag IT Systems, LLC, a Koniag Government Services company, seeks a Continual Improvement Manager to drive enterprise CSI across a federal IT engagement in Washington, DC. The role blends ITIL 4 practices with Agile delivery in a hybrid environment with on-site and remote work. Candidate must be able to obtain a Public Trust and support government objectives for service reliability and user experience. The ideal candidate is analytically driven, skilled in data synthesis, process engineering, #J-18808-Ljbffr Koniag Government Services
- ...Sky is searching for an Enterprise ITSM & Continual Service Improvement (CSI) Lead to support a large,... ...Reporting to the Program Manager, the Enterprise ITSM & Continual... ...-incident) — Target: >= 4.5/5; Frequency: Monthly.... ...maturing ITIL-based processes and CSI programs...SuggestedPermanent employmentWork at officeNight shiftDay shift
- ...company, is seeking an Enterprise NOC/Service Desk Manager to support KITS... ...SLA compliance, ITSM process... ...ensuring alignment with ITIL best practices and... ...improvement (CSI) initiatives, leveraging... .... 4+ years of experience... ...communities through an agile employee and corporate...AgileContract workFor contractorsWork experience placementLocal areaAll shiftsFlexible hoursShift workNight shift
- ...Service Level/Capacity Manager to support KITS and... ...a comprehensive enterprise IT operations and... ...operates within a mature ITIL 4-aligned IT Service Management (ITSM) practice and works... ...improvement (CSI) program, using service... ...reporting burden. Agile Delivery...AgileContract workWork experience placementWork at officeLocal areaRemote workFlexible hoursShift workNight shift
- ...ManagerHighlight is seeking a Project Manager to join our new team supporting a... ...customer. This person will oversee an Agile development team within the Enterprise Program Management Office and be... ...demonstrated application experience (minimum 4 years preferred)10+ years of...AgileContract workWork at office
- ...Leads are responsible for managing the daily testing... ...experience or a minimum of 4 years of relevant... ...credentials or ISTQB Agile Tester Certification Experienced... ...in managing ITIL and ITSM solutions Experience in... ...support Federal Government enterprises in meeting their...AgileContract workFor contractorsLocal areaRemote workMonday to Friday
$100k
...operations and provide support in a large-scale enterprise environment of over 5,000 end users. This role... ...metrics, and ensuring compliance with ITIL standards. The ideal candidate will have a minimum of 5 years of ITSM technical support experience, with a focus on...$145k
...seeking a Deputy Program Manager to support KITS and... ...PM) to support enterprise Network Operations... ...through an Agile method. The ideal... ...Desk operations, Tier 4 network engineering... ...Performance Reports, ITSM metrics dashboards,... ...Oversee adherence to ITIL 4-based IT Service...AgileContract workFor contractorsWork at officeLocal areaFlexible hoursShift workNight shift- ...August 21, 2026 at 4:00 AM Koniag IT Systems... ...a Service Delivery Manager to support KITS and... ...across SBA's enterprise IT support program.... ...in the Government ITSM platform Stakeholder... ...Familiarity with ITIL 4 service management... ...collaboration platforms Agile/Scrum delivery...AgileFor contractorsLocal areaFlexible hours
- ...August 20, 2026 at 4:00 AM Koniag IT Systems... ...of IT service management. The Service Desk... ...knowledge management, ITSM processes, and... ...and comprehensive enterprise knowledge base, ensuring... ...compliance with ITIL-based processes and... ...communities through an agile employee and...AgilePermanent employmentWork experience placementLocal areaRemote workFlexible hoursShift work
- ...has an opportunity for an Enterprise Operations Manager requiring a Public Trust clearance... ..., direct, and develop an ITSM/ITIL maturity plan throughout... ...certification ITIL 3 or 4 certificationStrong technical... ...and expertise in Agile Software Engineering, Cloud...AgileFull timeContract workWork at office
- Exelon seeks a Director, Enterprise Transformation Enablement to shape change management, org design, and work redesign across the corporation. You will drive standards... ...functions to deliver sustainable transformation and a more agile organization. #J-18808-Ljbffr ExelonAgile
$178k
...looking for a Junior Project Manager/IT Project Coordinator... ...methodologies such as Agile, Scrum, or Waterfall•... ...IT service management (ITSM) tools and ticketing... ...winning SEI CMMI Level 4 and ISO 20000/ISO 2700... ...Firm that specializes in Enterprise Software Development...Agile- ...in a hybrid role. You will elicit and document requirements, manage the Agile backlog, coordinate testing, and ensure releases meet... .... Collaboration with stakeholders and developers will drive enterprise applications modernization and maintenance. #J-18808-Ljbffr...Agile
- ...Inc. is seeking an experienced Project Manager for a 1-year contract position in Washington... ...The role requires managing large-scale enterprise system development projects and... ...and SQL Server is preferred, along with Agile methodology experience. #J-18808-Ljbffr...AgileContract work
- CACI is seeking a Project Manager to support the U.S. Secret Service in transforming technology... ...expanding AI development, centralizing enterprise services, and meeting rising mission... ...The role requires experience with PMI, Agile, or hybrid methods, and the ability to...Agile
- ...business stakeholders and the delivery team, elicit requirements, manage the Agile backlog, coordinate UAT, and ensure releases meet quality,... ...with project leadership and developers to support enterprise applications, drive process improvements, create user stories...Agile
- ...Services company, is seeking an ITSM Platform Administrator to... ...improve the customer's enterprise IT service management platform (ServiceNow or equivalent... ...experience, understands ITIL 4‑aligned service management... ...communities through an agile employee and corporate culture...AgileLocal areaFlexible hours
- ...functional areas of Client’s enterprise IT support program.... ...autonomously — managing complex stakeholder relationships... ...aligned with ITIL 4 service management practices... ...catalog governance and ITSM platform configuration... ...supported business hours Agile Delivery &...AgileFor contractorsLocal areaFlexible hours
- ...provider in Washington seeks a Program Manager to oversee the execution of a critical task... ...operations, ensuring compliance with enterprise strategies, and providing leadership across... ...PMP certification and experience in Agile project management. A comprehensive benefits...Agile
- Glacier Technologies seeks an experienced Program Manager to lead enterprise ADSS delivery for a federal civilian agency, overseeing development,... ...relationships, and coordinate multiple teams and subcontractors in an Agile environment. The role requires extensive federal program...AgileContract workFor subcontractor
$104k - $166k
...Summary The IT Project Manager is responsible for planning... ...standards. Support Agile, Scrum, Kanban, or hybrid... ...migration, cybersecurity, or enterprise IT initiatives.... ...platforms. Familiarity with ITIL processes and IT Service Management (ITSM). Experience with DevSecOps...AgileContract workFor contractorsFor subcontractorShift work$100k - $130k
...Enterprise Account Executive Boston; New York; Washington DC Who Are We Cognism is... ...ensuring sustained pipeline coverage. Manage complex sales cycles - Lead deals through... ...diverse audiences and complex use cases. ~ Agile, proactive, solution-oriented , thriving...AgileWork at officeRemote work2 days per week$130k - $140k
...Senior ServiceNow and Enterprise Tools Support Specialist... ...extensive experience in managing ServiceNow and... ...ServiceNow platform, including ITSM, ITOM, CMDB, Discovery,... ...Strong understanding of ITIL frameworks and best... ...FISMA).Familiarity with Agile development and DevSecOps...AgileRemote work$100k
...client-facing role you will manage daily service desk... ...support a large-scale enterprise environment of 5,000+ end... ...Ensure compliance with ITIL best practices and... ...time experience providing ITSM technical support on a... ...stakeholders. Familiarity with agile / scrum methodology....AgileFull time- ...Scrum Master who can drive Agile excellence and empower... ...hybrid approaches for managing BAU operational work... ...Technical knowledge of complex enterprise IT systems Ability... ...SAFe, PMI-ACP, PMP, or ITIL. Familiarity with... ...Bachelor's degree and 4 years of product or...AgileWork experience placementRemote work
- ...Job Description:Role OverviewWe are seeking a Senior Program Manager, Enterprise Transformation & Strategic Initiatives to join our Enterprise... ...transformation initiatives strongly preferredPMP, Lean/Six Sigma, Agile, or related certifications preferredBachelor’s degree...AgileFull timeVisa sponsorshipWork visa
- ...Information Technology is seeking a ServiceNow Developer SME to architect, design and develop solutions within an Agile Development team. The role focuses on ServiceNow ITSM, CMDB, and related platforms. You will lead ITSM development, collaborate across groups to deploy updates...Agile
$99.5k - $214.4k
...You're Our Person If... ~10+ years of experience in enterprise and commercial B2B sales within the context of highly technical... ...business value to businesses and technical partners ~ Creativity. Agile, roll-up-your-sleeves demeanor. Progress over perfection....Agile- ...Customer requires enterprise architecture, assessment... ..., and project management support for its IT... ...of the enterprise ITSM capabilities, with... ...working knowledge of ITIL practices, including... ...product area.\n· ITIL 4 Foundation, ITIL 4... ..., or equivalent Agile or project management...AgileFor contractors
$160k - $180k
...Description Overview CVP is seeking a Senior Project Manager to lead delivery for NIH's core enterprise directory and people-data hub. This hub supports... ...comparable-scope federal application efforts ~ Federal EPLC/Agile delivery experience ~ Working knowledge of IBM BAW...Agile
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