Sr. Business Analyst

Role Description

At Omnicell, we’re transforming healthcare through innovation—and our Salesforce ecosystem is at the center of that transformation. As a Sr. Business Analyst (Salesforce), you’ll play a pivotal role in enabling smarter, faster, and more impactful sales strategies. This is more than a CRM role—it’s your opportunity to shape how data, technology, and insights power growth across the organization.

You’ll partner with Sales Finance, IT, Operations, and Marketing leaders to turn complex challenges into scalable solutions that drive measurable outcomes.

If you’re passionate about leveraging Salesforce to unlock business potential, thrive in ambiguity, and want to make a tangible impact in healthcare, this is your stage to shine.

What You’ll Do

• Drive Salesforce Excellence
  • Lead administration and optimization of Salesforce.com, ensuring it serves as a high-impact platform for sales productivity and business growth.
  • Configure, enhance, and maintain CRM capabilities while providing training and guidance to end users.
• Translate Strategy into Scalable Solutions
  • Partner with cross-functional stakeholders across Sales, Finance, IT, Marketing, and Operations to gather and translate business requirements into actionable Salesforce solutions.
  • Design and implement scalable CRM enhancements that align with evolving business needs.
• Lead Transformational CRM Initiatives
  • Own and drive large-scale Salesforce projects from concept to execution—delivering solutions that elevate efficiency, standardization, and performance.
  • Champion innovation by introducing new features, automation, and best practices.
• Enable Data-Driven Decision Making
  • Develop reporting, dashboards, and executive-level insights that inform forecasting and strategic planning.
  • Deliver compelling analyses that influence leadership decisions and business direction.
• Elevate Data Integrity & Governance
  • Establish and enforce data quality standards, lifecycle management processes, and governance practices.
  • Ensure compliance with Sarbanes-Oxley (SOX) and other regulatory requirements.
• Optimize Sales Performance
  • Support forecasting efforts and pipeline visibility through accurate CRM data and reporting structures.
  • Identify opportunities to improve processes, productivity, and customer engagement.

Qualifications

• Bachelor’s degree or equivalent experience.
• 7+ years of experience in business systems, business intelligence, or related fields.
• 5+ years of hands-on Salesforce.com experience (administration, configuration, reporting).
• Proven ability to gather requirements, translate them into technical solutions, and deliver projects end-to-end.
• Strong analytical skills with experience in data modeling, reporting, and decision support.
• Ability to work independently while collaborating effectively across teams and stakeholders.

Preferred Qualifications

• Salesforce Certified Administrator (ADM-201, ADM-211) or similar certification.
• Experience in the healthcare or healthcare technology industry.
• Advanced Salesforce expertise (e.g., automation, integrations, advanced reporting).
• Experience leading large-scale CRM implementations or transformations.

Key Skills & Competencies

• Deep understanding of CRM systems, databases, and business processes.
• Strong communication skills with the ability to translate technical concepts into business insights.
• High adaptability and comfort working in ambiguous, fast-paced environments.
• Strategic mindset with strong business acumen and problem-solving capabilities.

How You’ll Elevate at Omnicell

• Collaborate – Build strong partnerships across Sales, IT, Finance, and Operations to align priorities and deliver impactful CRM solutions.
• Inspire – Influence stakeholders by demonstrating the power of data-driven insights and scalable Salesforce capabilities.
• Develop – Continuously expand your expertise while mentoring users and driving adoption of Salesforce best practices.
• Execute – Take ownership of projects, deliver high-quality solutions, and ensure on-time, high-impact outcomes.
• Impact – Challenge the status quo, introduce innovative CRM strategies, and directly contribute to improved sales performance and customer experience.

Travel

• Approximately one trip per business quarter.