Print Production Lead

The Print Production Lead manages and maintains the production workflow for print and serves as the go-to person in the department for all machine operations and production processes. The role emphasizes collaboration and inclusive service to customers within a fun, team-oriented retail culture. Hiring immediately. Get great perks and participate in a fast-paced, customer-focused environment. Responsibilities Be the primary print producer as customers submit print orders in-store, online and via email Operate print equipment, produce proofs and samples for consultation, and assist with quick edits Train and coach associates to assist in print production as needed Create and manage production workflow, establish standards and processes for the team Maintain machine functionality and organization (e.g., planograms for completed orders, supplies, etc.) Be flexible on responsibilities (e.g., cleaning, stocking shelves, other duties as assigned) Drive customer satisfaction by assessing needs and providing exceptional customer service Essential Skills And Experience Able to work a flexible schedule based on the store’s needs Ability to multi-task, prioritize and sequence production steps for many jobs Attention to detail and ability to notice quality issues throughout the print production process Manage conflict in a reasonable, nonconfrontational and cooperative manner Act with honesty and integrity regarding customer and business information Engage with customers and understand their needs Ability to work cooperatively in a fast-paced and sometimes stressful environment Basic computer skills to open, save and send electronic files, use email, and operate word processing and desktop publishing software including Adobe and Publisher Ability to lift and move supplies weighing 10-50 pounds, stand and walk for extended periods Staples does not sponsor applicants for work visas for this position. Additional Information Seniority level: Entry level Employment type: Full-time Job function: Design, Art/Creative, and Information Technology Industries: Retail Office Equipment Location: Burlington, MA #J-18808-Ljbffr