Live Video QA & Compliance Observer
Ddcnebraska
- # Description**Position Summary:**The Camera Monitor / Quality Assurance Observer is responsible for overseeing live video feeds from all group homes to ensure staff are performing their duties in compliance with agency policies. This position plays a critical role in maintaining safe, clean, and professional environments for residents by monitoring staff conduct, identifying concerns, and providing timely feedback to both staff and administration.**Essential Job Duties and Responsibilities*** Observe live camera feeds across group homes during assigned shifts to ensure staff are engaged and following agency procedures.* Monitor staff compliance with professional standards, including appropriate use of time and minimal personal phone usage.* Ensure homes remain clean, safe, and orderly by conducting visual checks through camera monitoring.* Contact staff immediately when issues arise, providing direction for corrective action in real time.* Document daily activities, incidents, and observations in a detailed report for submission to administration.* Flag repeat offenders or ongoing concerns for administrative review and disciplinary consideration.* Track and maintain compliance records to identify patterns or areas for staff training and improvement.* Protect confidentiality of all video surveillance footage and uphold agency policies regarding privacy and security.## Qualifications* High school diploma or equivalent (Associate's or Bachelor's degree preferred).* Prior experience in quality assurance, compliance monitoring, security, or human services is strongly preferred.* Strong attention to detail and observational skills.* Excellent written and verbal communication skills.* Ability to remain objective, impartial, and professional at all times.* Comfortable addressing staff directly and providing corrective feedback when needed.* Proficiency with computer systems and basic reporting software.**Work Environment:*** Position is based in the agency office, monitoring staff activity through camera feeds for the duration of the shift.* Work is primarily sedentary and computer-based, requiring extended periods of sitting and observation.* Regular communication with group home staff and administrative team is required.* Standard office hours with evening or weekend shifts as assigned.* Professional, confidential, and focused work environment.
- J-18808-Ljbffr Ddcnebraska
Vacancy posted 1 day ago
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