Technical Support Analyst

IT Ops Support Analyst VIIManage telecom expense and contract management practices for telco based voice, data, and cellular services as well as telecom lifecycle vendor management. Responsible for managing complex billing, multi million dollars budget management, internal customer management. Responsible for wireless, data, and voice optimizations, vendor contract analysis, benchmarks wireless rates, ensures quality control, and performs periodic inventory management. Manage and support global billing process from multiple telco vendors. Measure, monitor and analyze telco carriers performance against established Service Level Agreements and Key Performance Indicators. Manage and monitor TEM vendor performance to defined SLA's. Manage and maintain accurate records of mobility, data and voices, services inventory, accounts, and invoices. Analyze telecom invoices for audits, disputes, adjustments, approvals, payments and disputes. Perform telecom vendor invoice review to ensure adherence to Contract or Statement of Work on a monthly or quarterly basis as indicated. Interface with TEM services provider to align with monthly budget spend, accruals, resolve issues, and manage account activities/performance. Conducts cost-benefit analysis to consolidate and streamline current and new operations. Identify opportunities to improve operational efficiencies to reduce overall operational cost. Identify cost savings opportunities through historical spend review and analyzing utilization reports. Manage and track bills to verify data accuracy and integrity to eliminate billing errors. Liaison between internal employees, responding to and resolving inquiries concerning service, operations and billing questions. Works with other internal customers, departments and business units to ensure constant communication on statuses, issues and deadlines. Manage high-volume transaction environment that requires great attention to detail and superior analytical skills. Knowledge and experience in financial Analysis and Accounts Payable. Advanced Excel and/or Tableau skills (large data file manipulation, vlookup, pivot tables, etc). Bachelors degree in business, computer science and telecommunication and minimum 7 years prior relevant experience, or An Advanced Degree and minimum 5-6 years experience in telco industry and/or in the Telecom financials Management (TEM)