Care Coordinator Manager - Mount Sinai at Home - Full Time Days

As an integral part of a team, the Care Coordinator is responsible for supporting logistical patient care activities for patients cared for under Mount Sinai at Home. This role is responsible for performing various remote duties involving, but not limited to, providing support and assistance with orders necessary for home based care, coordinating with vendors and deliveries, ensuring patients receive necessary services based on care team orders. Role includes administrative tasks and requires clear communication and collaboration with clinical team, patients, vendors as well as other associated duties. Shares accountability for clinical quality and safety outcomes.

Responsibilities

1. Works as a member of our interdisciplinary care team assessing and addressing the complex care needs of patients and families
2. Supports admission and ongoing home based census operations and follows up on orders to coordinate care
3. Provides administrative support for tracking ongoing care activities (vendor liaison, equipment pickup coordination, appointment scheduling, discharge order confirmation, etc)
4. Communicates plan of care and assessments to front line teams
5. Participates in huddles/IDT meetings daily/weekly with the rest of the care teams
6. Responsible for meeting with leadership on regular cadence (minimum monthly) to discuss Mount Sinai at Home quality metrics, provide feedback and solutions on program workflow expansion.
7. Manages and maintains operational database including relevant care coordination and care delivery related metrics
8. Serves as a liaison between physicians, clinical staff, and vendors
9. Sets priorities, problem solves and uses proper judgment in difficult situations.
10. Monitors Epic orders
11. Promptly answers calls from clinical teams.
12. Ensures that patient’s privacy is protected by adhering to MSHS information security policies and procedures and HIPAA guidelines.
13. Maintains accurate records of interventions and safety events.
14. Sets priorities, problem solves and uses proper judgment in difficult situations.
15. Submits utilization and assignment report every shift to supervisor and site leadership.
16. Maintains attendance/punctuality records in accordance to department procedure and/or policy.
17. Other assigned duties/responsibilities.

Qualifications

Experience Requirements
Minimum one year of healthcare experience including knowledge or experience with the following, three years preferred:
1. Experience with care coordination, patients, families, clinical staff
2. Ability to identify data elements to collect to support quality improvement/quality assurance.
3. Experience drafting organizational protocols and workflows.
4. Experience working with EMR, strong telephonic and coordination organization skills
5. Proven ability to identify strategies for measuring and communicating program successes and lessons learned.

Education, Licensing and Certification Requirements (if applicable)
1. Associate’s or Bachelor’s degree in health related field, required
2. Spanish speaking proficiency/fluency, preferred
3. Experience working as a healthcare paraprofessional, preferred.
4. BCLS, Preferred

Compensation Statement

The Mount Sinai Health System (MSHS) provides salary ranges that comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $25.32 - $37.97 Hourly. Actual salaries depend on a variety of factors, including experience, education, and operational need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

Strength through Unity and Inclusion

The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai’s unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual.

At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history.

About the Mount Sinai Health System:

Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time — discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients’ medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report’s “Best Children’s Hospitals” ranks Mount Sinai Kravis Children's Hospital among the country’s best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek’s “The World’s Best Smart Hospitals” ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally.

Equal Opportunity Employer

The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization.