Customer Service Representative

Overview Position: Bilingual / Spanish Inbound Customer Service Representative $16.00/Hour – English Only $17.00/Hour – Bilingual / Spanish Only ¿Te apasiona proporcionar experiencias excepcionales al cliente? Si es así, ¡nos encantaría saber de ti hoy! Compensation Starting Hourly Base Rate + Bonus(es) $16.00/Hour – English Only $17.00/Hour – Bilingual / Spanish Only Benefits offered 401k w/employer match Medical, vision, dental Disability/life Paid holidays PTO Service time awards and more Location: On-Site / 5769 West Sunrise Blvd, Plantation, FL 33313 Schedule(s): Mon-Fri 9:00 AM – 5:30 PM or Mon-Fri 10:00 AM – 6:30 PM About Us Since 2015, Lighthouse has been a leader in the debt settlement industry, helping thousands of individuals and families find financial freedom. We help families every day reduce their credit card debt by nearly half of what they owe. The role of the Inbound Customer Service Representative is to receive and handle incoming calls from our clients who have enrolled into our certified and compliant debt settlement program, assisting them with their questions or needs. Industry experience is not required. Responsibilities Answer inbound calls from enrolled customers, identify customer needs and offer the most appropriate resource or resolution to address their needs. Ensure service delivered to our customers meets contractual goals and other Key Performance Indicators (KPIs). Greet customers in a courteous, friendly, and professional manner using company specific procedures. Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer. Answer billing questions by talking through components of customer accounts. Required Skills / Qualifications Time management skills: the ability to organize and manage multiple priorities. Outstanding organizational skills and great attention to detail. Ability to multi-task in a fast-paced environment is a requirement. Computer savvy: above average working knowledge of telephonic and CRM systems. Proficient in English/Spanish – bilingual – preferred but not required. Many of the successful hires we have made over the past few years have come from call center environments. We provide an in-house training program. No experience necessary. Job Type: Full-time Pay: $16.00-$17.00/HR Benefits (additional) 401(k) 401(k) matching Dental insurance Disability insurance Flexible schedule Health insurance Health savings account Life insurance Paid time off Paid training Vision insurance Schedule Monday to Friday 9:00 AM - 5:30 PM Supplemental Pay Types Bonus(es) Spiff(s) Ability to commute/relocate: Plantation, FL 33313: Reliably commute or planning to relocate before starting work (Required) Work Location: One location By submitting your interest in this position, you provide your written express consent and agree that VentureTech Solutions may contact you regarding employment opportunities using autodialing, text and pre-recorded messaging for convenience via telephone, mobile device (including SMS and MMS - charges may apply depending on your carrier, not by us, messaging frequency varies; text STOP to cancel), even if your telephone number is currently listed on any internal, corporate, state or federal Do-Not-Call list. Powered by JazzHR #J-18808-Ljbffr