Senior HCM Time & Absence Analyst

Deliver product implementation and support activities for Insperity Workday and software-as-a-service products Coordinate with Insperity’s internal project management team to complete assigned tasks and meet deadlines Consult with customer decision makers regarding human capital management system configuration and needs Advise clients on implementation strategies and best practices Conduct discovery sessions and document functional specifications using the Project Scope Document Complete advanced configuration, documentation, testing and validation of software across HR, payroll, compensation, time tracking, absence, talent, recruiting, learning, benefits, security and reporting workflows Provide administrative-level Workday user training Facilitate client status update calls, identify issues and potential escalations, and recommend best practices Maintain customer service standards to support satisfaction and retention Champion customer needs through resolution of data conversion and onboarding issues Develop customer relationships to integrate deliverables and meet business goals and metrics Keep current on products, industry trends and customer training needs Manage client training materials Gather product and software feedback for product and leadership teams Mentor, monitor and support HCM Analysts as a subject matter expert Travel to designated client sites for training Requirements Bachelor’s Degree in Management Information Systems or a related field or four years of related experience is required Five to seven years of experience in systems integration or enterprise-class HRMS product implementation is required Ability to interpret tax rules on the state, federal and local level for software configuration Experience working with high-touch, large, complex clients in a mid-market setting Interpersonal communication skills to interface with peers, leadership and customers Expert in conducting customer-facing meetings Excellent written communication skills Ability to communicate technical and project information in a business context Track record in delivering quality, on-time business solutions to a diverse customer base In-depth human resources and payroll knowledge within a business setting Ability to multi-task and manage complex tasks to completion with minimal direction Expert level of accounting fundamentals and payroll/human resources best practices In-depth knowledge and understanding of tax setup and requirements at the Federal, State and local level Subject matter expertise in payroll and human resources reporting for application in a business setting Strong customer relations, time management and organizational skills In-depth understanding of cross-departmental systems integration including time and attendance, and benefits Core Competencies Demonstrates expertise in Workday implementation and human capital management systems, with a strong focus on client training, configuration, and support. Proven ability to manage complex tasks, deliver quality solutions, and maintain customer satisfaction in a mid-market environment. Highest-signal resume keywords Workday Implementation Human Capital Management Systems Integration Client Training Payroll Knowledge Hard Skills Advanced Configuration Functional Specifications Testing and Validation Tax Rules Interpretation Human Resources Reporting Data Conversion Onboarding Issues Resolution Project Management Software Documentation Business Solutions Delivery Soft Skills Interpersonal Communication Written Communication Customer Relations Time Management Organizational Skills Industry Keywords Human Capital Management Payroll Compensation Time Tracking Benefits Security Reporting Workflows Mid-Market Clients Complex Clients Cross-Departmental Systems Integration Tools & Technologies HRMS Products Project Scope Document Training Materials #J-18808-Ljbffr Jobtailor