Technical Support Representative

About the job Technical Support Representative Company Overview Voltguard Utilities Ltd is a leading provider of energy solutions for businesses and individuals in the States. We are committed to providing reliable and cost-effective energy services to our customers. Position Overview We are seeking a highly skilled Remote Technical Support Representative to join our team in Houston, Texas. The ideal candidate will have a strong technical background and excellent customer service skills. As a Technical Support Representative, you will be responsible for providing technical support and assistance to our customers, ensuring their energy needs are met efficiently and effectively. Pay: 21.00 - $30.00 per hour Key Responsibilities Respond to customer inquiries and provide technical support via phone, email, and chat Troubleshoot and resolve technical issues related to energy services Collaborate with other departments to resolve complex technical issues Document all customer interactions and resolutions in our CRM system Provide timely and accurate updates to customers regarding the status of their technical issues Identify and escalation recurring technical issues to the appropriate teams for resolution Stay current with industry trends and updates to ensure accurate and effective technical support Qualifications Bachelor's degree in a technical field or equivalent work experience is preferred. Minimum of 2 years of experience in a technical support role Strong knowledge of energy solutions and related technologies Excellent communication and interpersonal skills Ability to troubleshoot and resolve technical issues effectively Strong attention to detail and ability to multitask Proficient in Microsoft Office and CRM systems Must be able to work full-time What We Offer Competitive salary and a quarterly bonus Company pays 100% of benefits, including medical, dental, vision, disability and life insurance 401k with generous company match Paid Parental Leave & Access to Parently platform Hybrid work schedule - In office 2-3 times a week Generous time off and paid company holidays Company provided latest technology & software tools If you are a highly motivated and customer-oriented individual with a passion for technology and energy solutions, we want to hear from you! Join our team at Voltguard Utilities Ltd and be a part of our mission to provide reliable and cost-effective energy services to our customers. #J-18808-Ljbffr