Support Engineer- APAC

Job Description

Job Description

Location: Asia-Pacific (APAC)

About the Opportunity

REDLattice is supporting recruitment for a hiring partner seeking a Support Engineer based in the Asia-Pacific region.

By applying, you understand that your résumé and application responses will be shared with that partner for recruitment purposes.

About the Role

As a Support Engineer, you will provide hands-on technical support and guidance to customers throughout their journey, from initial onboarding through deployment and ongoing operations.

This role requires strong technical expertise, problem-solving abilities, and excellent customer-facing skills. You will serve as a key technical point of contact for customers, working closely with the hiring partner’s Product, Engineering, Sales, and Support teams to resolve technical challenges and ensure a seamless customer experience.

Responsibilities

• Own customer technical issues end-to-end, including diagnosis, troubleshooting, resolution, and follow-up.
• Serve as a primary technical point of contact for customers, ensuring timely issue resolution and a high level of customer satisfaction.
• Develop a thorough understanding of customer environments and systems, proactively identifying technical risks and opportunities to improve performance and reliability.
• Support customers throughout onboarding, deployment, and ongoing operations.
• Manage and coordinate customer-related technical activities and projects, working with relevant internal teams to ensure timely delivery.
• Collaborate with Product, Engineering, Sales, and Support teams to address customer needs and drive issues to resolution.
• Build strong customer relationships, understand their technical requirements, and provide solutions tailored to their needs.
• Communicate complex technical concepts clearly to technical and non-technical stakeholders.
• Adapt quickly to changing priorities and customer needs in a fast-paced environment.

Qualifications

• Currently based in the Asia-Pacific (APAC) region.
• At least three years of relevant experience as a Support Engineer, Technical Account Manager, or in a similar customer-facing technical role.
• Strong proficiency in Linux and Kubernetes—required.
• Solid understanding of networking concepts and troubleshooting.
• Hands-on experience with Docker and a solid understanding of containerization technologies.
• Familiarity with MongoDB.
• Familiarity with GitHub.
• Excellent verbal and written English communication skills.
• Strong troubleshooting, problem-solving, and organizational skills.
• Ability to work independently while collaborating effectively with customers and cross-functional teams.
• Flexibility to work outside standard business hours when required to support customers across different time zones.

How to Apply

To apply directly to the hiring partner, email your résumé or CV to View email address on ziprecruiter.com.

Equal Opportunity

REDLattice is committed to fair and inclusive recruitment practices. Applicants will be considered based on relevant qualifications, skills, experience, and ability to perform the role, consistent with applicable law.