HR Shared Service Specialist
$20 - $23 per hourCypress HCM
What You Get In This Role
- Deliver excellent customer service in response to HR queries from employees and managers, via the employee portal
- Provide support to employees across all stages of the employee lifecycle
- Ensure requests are resolved in an appropriate and timely manner
- Enable our employees to self-serve on HR policy and process by creating, maintaining and continuously improving our internal knowledge base
- Identify, resolve and escalate inconsistent, inefficient and incongruent processes, policies and practices to prevent and mitigate HR risk and compliance issues
- Develop strong relationships with HR Business Partners and Centers of Excellence, for example; Total Rewards, Payroll and Talent Acquisition.
- Ensure early identification of service issues and requirements
- Provide input and insight for enhancement opportunities including tools, processes and policies
- Expertise in the HR subject - SMEs in HR benefits, onboarding and I-9 process, offboarding, working in HRIS systems
- Excellent verbal and written communication and articulation skills
- Attention to detail
- Quick learner and ability to connect dots
- Critical thinking
Vacancy posted 1 hour ago
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