Service Advisor

Service AdvisorMorristown Nissan has an immediate opening for a knowledgeable, organized, and customer service driven Service Advisor to join our team. As a Service Advisor, you will be responsible for managing incoming customer service requests and selling service plans and packages. The Service Advisor must possess excellent customer service skills and have the ability to handle high-energy customers while ensuring a successful outcome resulting in satisfied customers.Compensation & Benefits: This is a Base + commission position. We offer a competitive Commission structure with bonuses for hitting targets.Responsibilities:Greet incoming customers, assess customer needs and respond promptlyReceive and accurately analyze customer requests related to service repairsMaintain customer records including vehicle history and repair ordersAdvise customers about service issues and make recommendationsEducate customers about available service optionsCollaborate and communicate with mechanics regarding customer service needsMaintain up-to-date knowledge of service repairs, labor procedures, and escalation proceduresMonitor and address customer complaints promptly and professionallyEnsure customer satisfaction by delivering consistent high-quality serviceRequirements:High school diploma/GEDTwo or more years of experience in customer serviceExcellent interpersonal skillsAbility to multi-task and prioritizeStrong attention to detailExcellent verbal and written communication skillsKnowledge of automotive parts and repairsAbility to work with minimal supervisionEEOC Statement: Morristown Nissan is an Equal Opportunity Employer and does not discriminate on the basis of sex, color, race, religion, age, national origin, citizenship, mental or physical disabilities, marital status, veteran status, or any other class protected by federal, state, or local laws.