Community Manager

Job Description

Job Description

WC Smith has an exciting opportunity for a Community Manager to oversee the day-to-day operations of Manor Village  Apartments.  This role is responsible for building strong resident relationships and taking ownership of all aspects of property operations. As the face of the community, the Community Manager is responsible for delivering exceptional customer service while overseeing leasing, resident relations, rent collections, vendor coordination, and overall property operations. The ideal candidate is self-motivated, organized, and comfortable working independently in a community environment where they can make a meaningful impact on the resident experience.

Schedule: Monday – Friday, 8:00 a.m. – 5:00 p.m.

The Community Manager Will:

• Manage the daily operations of the community.
• Serve as the primary point of contact for residents, prospective residents, vendors, and contractors.
• Conduct apartment tours, process applications, and coordinate move-ins and move-outs.
• Maintain high occupancy through resident retention and leasing efforts.
• Collect rent, monitor delinquencies, and follow established collection procedures.
• Coordinate maintenance requests and oversee vendor performance.
• Conduct regular property inspections to ensure curb appeal and community standards are maintained.
• Respond to resident concerns and resolve issues professionally and efficiently.
• Maintain accurate resident files and property records.
• Prepare reports and complete administrative tasks in a timely manner.
• Ensure compliance with company policies, housing regulations, and fair housing requirements.
• Foster a welcoming community environment and strong resident relationships.

The Ideal Candidate Has:

• Minimum of 5 years of previous experience as a Community Manager, Property Manager, or  Assistant Property Manager.
• Strong leasing, customer service, and resident relations experience.
• Excellent organizational skills and the ability to manage multiple priorities independently.
• Experience handling rent collections, resident concerns, and vendor coordination.
• Strong written and verbal communication skills.
• Proficiency with property management software and Microsoft Office.
• A proactive approach to problem-solving and customer service.
• Knowledge of Fair Housing regulations.

Benefits for Full-Time Employees (Average of 30 or more hours per week):

• Comprehensive medical, dental, and vision insurance
• Health Advocate support services
• Flexible Spending Accounts (FSA)
• Company-paid life insurance and AD&D
• Company-paid short-term and long-term disability coverage
• 401(k) plan with company match
• Generous paid time off (PTO)
• Ten paid holidays annually
• Pre-tax commuter benefits
• Employee Assistance Program (EAP)
• Legal insurance options
• Free on-site parking

ABOUT WC SMITH
WC Smith is a leading multidisciplinary real estate company firmly grounded in the District of Columbia. We have provided integrated real estate services to the DC metropolitan area for over 50 years, developing and managing a portfolio in excess of 10,000 units of residential real estate. Founded in 1968, WC Smith has built a reputation as one of the most capable and respected property management and development organizations in the area. What sets WC Smith apart from other firms is our holistic approach to community building. We believe it takes more than attractive housing and office buildings to sustain neighborhoods, and over the past 50+ years we have developed a successful model for creating and maintaining healthy communities. Our projects uniquely combine the city’s long-term vision for growth with our residents’ vision for how a community best serves their needs and desires. We are committed to the viability and sustainability of the neighborhoods we create and to the well-being of the people who live there inhabit them. We are looking for self-starters and go-getters who demonstrate the resourcefulness, enthusiasm, and relationship building skills essential to offering the best level of service and communication to clients and team members. Our employees enjoy a friendly work environment in the rapidly developing Capitol Riverfront area, a focus on personal and professional wellness, and opportunities for professional growth. WC Smith is an equal opportunity employer and values diversity. Employment decisions are made based on business needs, qualifications, and merit. If you need assistance or accommodation, you may reach us at careers @wcsmith.com

WC Smith does not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to job postings or otherwise. Placement fees will not be paid to any recruiter unless WC Smith  has an active agreement in place with the recruiter and such a request has been made by the Talent Acquisition team and such candidate was submitted to the WC Smith  Talent Acquisition Team via our Applicant Tracking System. Any unsolicited resumes or other data submitted to WC Smith  in violation of this policy may be used by WC Smith  without obligation to pay any fees of any kind to the recruiter. Any recruiting agencies or third parties interested in future partnership, please contact careers @wcsmith.com. Failure to comply, could impact future potential partnerships.