Social Media Community Manager

Job Responsibilities:

• Manage the entire content calendar, assets, copy, and scheduling
• Create thoughtfully crafted social responses for our customers Write clear, error-free content that reflects the company’s voice Onboard with the media team, brand and copy teams to understand how your role and the community manager work fits into larger Sincerely strategy Own “Happy Path” process in partnership with CSC to understand how to elevate “winnable” brand moments where the banner is mentioned to deliver a best-in-class social interaction Utilize Sprout’s engagement dashboard to proactively respond to comments Be the eyes and ears for the brand, escalate what you are seeing the community talk about and share with brand and marketing leadership
• Write clear, error-free content that reflects the company’s voice
• Onboard with the media team, brand and copy teams to understand how your role and the community manager work fits into larger Sincerely strategy
• Own “Happy Path” process in partnership with CSC to understand how to elevate “winnable” brand moments where the banner is mentioned to deliver a best-in-class social interaction
• Utilize Sprout’s engagement dashboard to proactively respond to comments
• Be the eyes and ears for the brand, escalate what you are seeing the community talk about and share with brand and marketing leadership
• Oversee general page management on channels – header photos changing with seasons, keeping YouTube playlists up to date, etc.
• Help manage the paid posts by pulling boost and spark codes

Skills:

• A passion for social media and eagerness to join a growing and close team
• Worked as a social media or community manager, min 3 years’ experience Expert knowledge on social channels and difference between them and a pulse on the latest food trends A passion for brand storytelling and social media and the willingness to learn from other marketing professionals The ability to meet deadlines in a fast-paced environment and to pivot to handle multiple projects concurrently Experience writing strong, succinct copy that is grammatically correct Hands-on experience with Sprinklr (or other social listening tools: Sprout, Hootsuite, etc.) Microsoft Office, Outlook, Team and PowerPoint
• Expert knowledge on social channels and difference between them and a pulse on the latest food trends
• A passion for brand storytelling and social media and the willingness to learn from other marketing professionals
• The ability to meet deadlines in a fast-paced environment and to pivot to handle multiple projects concurrently
• Experience writing strong, succinct copy that is grammatically correct
• Hands-on experience with Sprinklr (or other social listening tools: Sprout, Hootsuite, etc.) Microsoft Office, Outlook, Team and PowerPoint

Education/Experience:

• BS in Marketing or Communications