Learning and Development Specialist

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VOALA
Helping Our Most Vulnerable Change Their Life Stories

Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at

PAY RATE: $73267.87 - $77124.08 Per Year
BENEFITS: VOALA offers competitive medical, dental, vision and retirement benefits.

JOB SUMMARY AND PURPOSE

As part of the Learning & Development team, the Learning & Development Specialist I conducts training sessions and also does development of training materials. The primary focus is on developing employee skills to improve the quality of client interaction and client outcomes.

DUTIES AND RESPONSIBILITIES

• Support Instructional Design Planning and Analysis
  • Assist the design of curricula and training materials to address identified needs
• Design and Development Tasks
  • Develop instructional materials as directed
  • Evaluate and assess instruction and its impact.
• Conduct training events and programs
  • Instructor-led training
  • Train-the-Trainer
• Prepare Training materials, provides training logistics, prepare classroom or other training venues
• Other tasks as may be required to support organization’s learning and development

ESSENTIAL ABILITY ACKNOWLEDGEMENT

Ability to work and deal with difficult, uncooperative, and potentially aggressive clients as VOALA serves the neediest of the needy in our programs, which may include clients with homelessness, mental illness, substance abuse, recently released from incarceration, and other challenges.

ESSENTIAL DUTIES

• An essential function of this position requires incumbents to report to the office.
• Assist in Instructional Design of curricula and training materials.
• Evaluate training, seek and incorporate feedback
• Support the learning management system
• Executes and oversees logistics of training, such as scheduling, announcements, technology needs, etc. – including supporting Program’s internal training
• Other duties as required and is subject to change at any time.

MANDATED REPORTER

As service providers to the underprivileged and vulnerable in our community, all employees are considered Mandated Reporters, and must report any instance of physical or sexual abuse to proper authorities.

Qualifications

REQUIREMENTS

• Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications
• Ability to perform under circumstances of possible emotional stress and conflicts dealing with difficult, uncooperative, and potentially aggressive clients as VOALA serves the neediest of the needy in our programs which may include clients with homelessness, mental-illness, substance abuse, recently released from incarceration and other challenges.

EDUCATION

• Bachelor’s Degree in Instructional Design, Communication, Education, or similar discipline, or equivalent experience (4 years)

EXPERIENCE

• One year of experience designing training material/curricula or other similar role.
• One-year experience as a trainer, corporate training specialist, or related position.

PREFERRED QUALIFICATIONS

• Experience working as a member of the HR team.
• Familiarity with social services and related issues.
• Experience working with learning management systems (LMS).

Volunteers of America is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

This employer participates in E-Verify as required by the federal government and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.