Claims Consulting Director

Senior Technical Expert In Excess Claims

You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.

Individual contributor responsible for the overall management of the most complex unsupported excess claims. Recognized as the most senior technical expert in the interpretation of complex or unusual policy coverages in area of expertise. In conjunction with senior level management, works within assigned limits of the broadest authority on assignments requiring the highest degree of technical complexity and coordination. Ideal candidates are experienced with handling nationwide unsupported excess claims with general liability, commercial auto and/or product liability. This position enjoys a flexible, hybrid work schedule and can work from a CNA office location.

Essential Duties & Responsibilities

Performs a combination of duties in accordance with departmental guidelines:

• Manages the most complex investigations of claims, including coverage defenses, liability and damages exposures. Determines if a major claim should be settled or litigated and implements an appropriate resolution strategy accordingly. Effectively manages loss costs and claim expenses on major claims.
• Directs all types of investigative activity or litigation on major claims and ensures adequate and timely reserves are set. Consults and collaborates with staff counsel or panel attorneys regarding discovery and litigation strategy.
• Directs and may engage in the negotiation of the most complex settlement packages to drive cost effective and timely settlements.
• Makes recommendations to and participates with senior management and business leaders in the development and implementation of claims policy and business strategy.
• Actively pursues and identifies ways to reduce inefficiencies in claims processes.
• Utilizes oral presentation and writing skills to escalate or efficiently communicate appropriate exposures to senior claims management and other internal business partners, as needed.
• Keeps current on state/territory regulations and issues industry activity and trends. May represent company in industry trade groups or other important events involving external business partners and clients.
• Mentors and guides less experienced claims staff and other functional areas. Contributes to the development of claim training.
• Responsible for special claims projects and presentations.
• Identifies trends in complex claims and settlement strategies and communicates to senior management.

Reporting Relationship Director or above

Skills, Knowledge and Abilities

• The highest level of technical and product specific expertise, claims resolution skill and knowledge of insurance and claims principles, practices and procedures.
• Excellent communication, negotiation and presentation skills. Ability to effectively interact with all levels of CNA's internal and external business partners.
• Excellent analytical and problem solving skills, with the ability to manage multiple projects.
• Ability to exercise independent judgment to effectively evaluate and handle ambiguous situations and issues as well as analyze, distill and communicate important aspects of them succinctly.
• Creativity in resolving unique and challenging business problems.
• Ability to achieve results by taking a proactive long-term view of business goals and objectives.
• Knowledge of Microsoft Office Suite and other business-related software and company systems.
• Ability to embrace change and value diverse opinions and ideas.
• Effectively manages multiple projects.
• Ability to articulate complex claim facts, issues and analyses in concise presentations to business partners and management as well as in internal reports.

Education and Experience

• Bachelor's degree or equivalent experience. Professional designations preferred.
• Typically a minimum 10 years claims experience with proven track record of success.