Claim Account Manager - Global Risk Management

Claim Account Manager – Global Risk Management

Chicago, Dallas

Our Claims team sets us apart. Our experienced Claims professionals use their specialized expertise to handle even the most complex claims seamlessly. How do you make a good thing better? You focus on excellence and creating a culture of continuous improvement. You create an environment that fosters collaboration, customer service and colleague development. You build a team of passionate and innovative claims experts who see success as a reason to roll up their sleeves and drive for improvement.

As a Claim Account Manager – Global Risk Management for the Americas, you will be responsible for claim account management functions for customers helping to sell AXA XL Claims value in the marketplace and managing claims-related service issues for our customers, Third Party Administrators ("TPAs") and key distribution partners.

What you'll be doing

• Representing AXA XL externally with brokers and customers promoting AXA XL claims value proposition to help distinguish us in the unbundled marketplace.
• Participating in marketing and business development activities, including partnership with internal business colleagues to present AXA XL claim capabilities to brokers and prospective customers.
• Completion of new account implementations including Account Profiles, Certificate of Instruction documents and set-up meetings with new insured, TPA, broker partners to ensure all parties are aware of their roles and responsibilities on the program.
• Holding client stewardship meetings to address performance of the program and opportunities for improvement, in participation with the client's third-party claims administrator.
• Interaction with the third-party administrator as needed to develop, implement and monitor compliance with the client specific instructions and any action plans related to performance on the claim program.
• Management of the claim audit process for the client, including coordinating the necessary internal and external resources to conduct the audit, and leading the audit wrap-up meeting.
• Conducting meetings with clients as necessary to resolve issues and manage the ongoing client relationship.
• Interaction with the Claims Technical Team on individual losses. Proactive communication with internal and external stakeholders to deliver optimal claims service.

You will report to the Head of TPA Account Management.

What you will BRING

We're looking for someone who has these abilities and skills:

• Broad claims account and vendor management experience: Ideal candidates should have advance experience within a TPA or Insurance Carrier and Group Captives.
• Robust organizational abilities to track multiple projects and tasks.
• Effective Technical Multi-Jurisdictional claims experience in a broad base of lines of business including but not limited to: Worker's Compensation, Auto and General Liability.
• Technical skills with Excel, PowerPoint and Word and/or business intelligence tools in order to perform data analysis.
• Education: A Bachelor's Degree or equivalent is required for this role. Chartered Property Casualty Underwriter (CPCU) or similar designation is preferred but not required.
• Excellent verbal and written communication, negotiation and presentation skills with the ability to communicate both internally and externally with senior management, business leadership and business partners.
• Travel is anticipated up to 25-30% of the time.