Account Manager

Job Description

Job Description

Piedmont Metals is seeking a driven, detail-oriented Account Manager to join our Inside Sales team. This position is responsible for managing and growing customer relationships, preparing and submitting quotes, coordinating customer requirements internally, and leading new projects from initial inquiry through successful delivery. The Account Manager serves as the primary point of contact for assigned accounts and plays a critical role in ensuring customer satisfaction, account growth, and operational success.

The ideal candidate thrives in a fast-paced manufacturing environment and preferably has experience supporting OEM, industrial, or manufacturing customers. While product knowledge can be taught, a strong work ethic, attention to detail, accountability, and a customer-focused mindset are essential for success in this role.

Essential Functions:

Customer Account Management

• Maintain and grow relationships with an assigned portfolio of customer accounts.
• Serve as the primary point of contact for customer inquiries, orders, projects, and ongoing account needs.
• Build trust and long-term partnerships through responsive communication and exceptional customer service.
• Identify opportunities to expand business within existing accounts and support overall sales growth.

Sales & Quoting Responsibilities

• Prepare accurate and timely quotes for new bids and customer requests.
• Review customer requirements and specifications to ensure proper pricing and feasibility.
• Communicate pricing, lead times, and product capabilities effectively to customers.
• Follow up on open quotes and sales opportunities to support account growth.

Project Coordination & Internal Collaboration

• Coordinate new project launches from customer inquiry through production and delivery.
• Relay customer requirements to operations, purchasing, scheduling, and logistics teams.
• Collaborate cross-functionally to ensure customer expectations are met regarding quality, cost, and delivery.
• Work closely with Inside Sales support personnel to ensure account coverage and responsiveness.

Administrative & Process Management

• Maintain accurate customer records, quotes, communications, and account activity within CRM systems.
• Track project status and proactively communicate updates to customers and internal teams.
• Monitor customer activity, account performance, and business trends.
• Support continuous improvement initiatives related to customer service, sales processes, and account management.

Qualifications:

• Minimum of 2 years of experience in account management, inside sales, customer service, project coordination, or business development within a manufacturing, OEM, industrial, fabrication, or distribution environment.
• Experience managing multiple customer accounts in a fast-paced environment.
• Strong attention to detail and ability to manage multiple priorities simultaneously.
• Excellent written and verbal communication skills.
• Strong organizational, time management, and problem-solving abilities.
• Demonstrated ability to build relationships and provide outstanding customer service.
• Proficiency with CRM systems and Microsoft Office applications, including Excel, Word, and Outlook.
• Experience working with operations, purchasing, logistics, or manufacturing teams preferred.
• Experience supporting OEM customers, industrial manufacturing, metal fabrication, industrial distribution, or B2B manufacturing sales strongly preferred.

Preferred Traits:

• Strong sense of ownership and accountability.
• High level of initiative and self-motivation.
• Coachable with a willingness to learn and improve.
• Resilient and professional when managing customer demands and changing priorities.
• Curious and eager to understand products, customers, and industry processes.

Physical Requirements:

• Ability to sit, stand, and work at a computer workstation for extended periods.
• Ability to communicate effectively in person, by phone, and through electronic communication.
• Occasional walking through manufacturing and warehouse areas.
• Ability to lift up to 25 lbs. occasionally.

Why Piedmont Metals?

• Collaborative team environment where your contributions have a direct impact.
• Opportunity to own and develop customer relationships.
• Strong support structure with dedicated Inside Sales assistance.
• Stable, growing company focused on quality, craftsmanship, and long-term partnerships.
• Opportunities for professional growth and career advancement.