Desktop-Provisioning Support Representative

Job Description

Title : Desktop-Provisioning Support Representative

Location : Lehi, UT

Job Type : Contract (12 Months)

Compensation : $20-23 per hour

Industry: Renewable Energy


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About the Role
We are partnering with a leading national provider in the residential solar, storage, and clean energy services industry to hire a Desktop-Provisioning Support Representative for their corporate offices in Lehi, UT. This is an excellent opportunity to join a mission-driven organization that is helping shape the future of sustainable energy while supporting a large and growing corporate workforce. The role is central to ensuring new hires are set up for success from day one through efficient equipment provisioning and reliable technical support. Job Description
The Desktop-Provisioning Support Representative will support corporate users at the Lehi offices, with primary responsibility for the provisioning process associated with corporate onboarding of new hires. This includes packaging, preparation, and shipping of equipment, as well as providing hands-on technical support across internal systems, hardware, and applications. The ideal candidate is customer-focused, detail-oriented, and eager to learn new systems and processes in a fast-paced environment.

Key Responsibilities:

• Serve as the first point of contact for technical support to employees via calls, chat, email, and remote support.
• Support the ticketing request process for new equipment requests and receive returned equipment.
• Prepare, package, and ship equipment to new hires and existing employees as part of the provisioning process.
• Document and follow current processes for tracking provisioning activity.
• Communicate directly and effectively with a large and diverse audience.
• Clearly communicate and provide descriptions of issues and troubleshooting steps completed for escalation, review, and audit purposes.
• Ensure adherence to organizational security practices to protect and control company systems and data.
• Coordinate with internal support teams to minimize disruptions to business operations.

Qualifications

Required Qualifications:

• Desktop support (hardware) experience.
• Intermediate-level knowledge of troubleshooting fundamentals.
• Intermediate-level knowledge of current Windows operating systems.
• Excellent customer service and communication skills.
• An interest and ability to learn new systems, technologies, and processes.
• Ability to communicate clearly and professionally with a wide range of internal stakeholders.

Preferred Qualifications:

• Mobile device support or imaging experience.
• A+ Certification.
• Intermediate knowledge of Chrome OS and Mac OS.
• Basic knowledge of G-Suite in a corporate environment.

Benefits
Dahl Consulting is proud to offer a comprehensive benefits package to eligible employees that will allow you to choose the best coverage to meet your family's needs. For details, please review the DAHL Benefits Summary: How to Apply
Take the first step on your new career path!To submit yourself for consideration for this role, simply click the apply button and complete our mobile-friendly online application. Once we've reviewed your application details, a recruiter will reach out to you with next steps! Equal Opportunity Statement
As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!

Dahl Consulting is proud to offer a comprehensive benefits package to eligible contract employees that will allow you to choose the best coverage to meet your family's needs. For details, please review our Benefits Summary:


Dahl Consulting is an Equal Opportunity Employer and does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other applicable legally protected characteristics.


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