Maintenance Supervisor

SUMMARY:Responsible for the supervision of the Maintenance Department operations, personnel, and outside maintenance contractors.ESSENTIAL FUNCTIONS:Hire, train, counsel, and motivate department personnelConduct all department personnel performance appraisalsOrder suppliesSchedule personnel within budget guidelines to ensure adequate staffingInspect guest rooms after preventative maintenance. Review any problems and recheck the guestroom before releasing them to the housekeeping/front officeMaintain the hotel grounds and building exteriors on a daily, weekly, monthly, and seasonal basisDevelop and maintain maintenance department programs to ensure that the Quality Assurance Program criteria are metEnsure routine preventative maintenance on laundry equipment, heating and air conditioning units, ice machines, fire extinguishers, fire/smoke alarms, lawn sprinklers, lawn equipment, boilers, and plumbing are performed as required by the manufacturer and in accordance with the warranty specificationsEnsure swimming pool and spa maintenance duties are performed according to manufacturer specifications and local health department regulationsDevelop department employee attitude of attentiveness and anticipation of guest needsNotify the Supervisor, Operations Manager, AGM, or General Manager of any problems with cleaning or equipmentComplete maintenance work orders and deliver them to the supervisor/manager in a timely mannerCoordinate with other departments to fulfill guest special requestsAssist the General Manager in resolving guest complaints concerning the Maintenance departmentUse the L.E.A.R.N Model for all guest recovery incidents that occur (Listen,Empathize, Apologize, React, Notify)Always have a friendly and welcoming demeanor when interacting with our guestsResponsible for knowing all hotel emergency proceduresFollow all hotel safety guidelines and requirementsResponsible for following all hotel quality assurance standardsResponsible for educating department personnel on all emergency procedures and safety guidelines and requirementsMaintain key control files and logsResponsible for the proper administration of key control for issued keysResponsible for the proper administration of keys left by guestsEstablish department communication and information system through logs, department meetings, and coaching and counselingMaintain a work order assignment board and track completed/pending work orders. Follow up on all incomplete work orders to inform the requesting guest or department of the status of their work orderCommunicate changes in guest room status to the front deskBring all lost and found items to the supervisor’s or manager’s office for logging and storageAccommodate guest special requests courteouslyAnswer guest questions regarding hotel and local area facilities and servicesCarry out any reasonable request by management that I am capable of performingPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.These duties may require you to frequently bend, lift, carry, twist, push, pull, reach, kneel, and may require prolonged periods of standing and/or walking. Must be able to lift, push, and pull a minimum of 50 pounds. You will be trained to perform allthese functions within the required safety guidelines and expectations. If at any point you feel you are unable to perform any of these functions, please let your manager know immediately. #J-18808-Ljbffr Johnson Hospitality LLC