Services Contracts Director

At Bloom Energy, our vision for a world powered by clean, reliable, and affordable energy is more than just a dream—we’re making it reality. For over two decades, we’ve been at the forefront of the global energy transition, pioneering solutions that empower critical industries to thrive in a rapidly digitizing, energy-intensive world. From revolutionizing power for AI-driven data centers to ensuring resilience for hospitals, electric grids, manufacturing facilities, and utilities, our solid oxide fuel cell (SOFC) and solid oxide electrolyzer (SOEC) technologies are redefining what’s possible by delivering energy abundance for all. With more than 30,000 fuel cell modules deployed worldwide, we are the trusted partner for Fortune 100 companies and innovators alike. Our cutting-edge solutions enable unparalleled “time-to-power” capabilities, reliability, and sustainability, ensuring our customers remain ahead in a world where soaring energy demand and intensifying energy scarcity are rapidly becoming the new norm. At Bloom, we thrive on collaboration, bold thinking, and relentless innovation. We believe that, together, we can create a brighter, more sustainable future while tackling the most pressing challenges of the 21st century. We are looking for a Contracts Director – Services​to join our team in one of today’s most exciting technologies. This role will be based in San Jose, CA. This is a fully on-site, in office role 5 days a week.The Contracts Director – Services defines and governs the commercial contracting framework for the Services business, ensuring profitable growth, disciplined risk management, and execution-ready deals.The role partners across the full lifecycle—from deal structuring and negotiation to renewals, changes, and termination—ensuring alignment between commercial intent, financial models, contractual terms, and operational delivery.Key Responsibilities:Services Commercial Strategy, Cost Models & GovernanceDefine and own the services commercial contracting strategy aligned with installed-base growth, service portfolio evolution, and profitability objectives.Drive early-stage deal shaping to ensure commercially viable structures aligned to cost models and risk appetite.Establish standardized service commercial models across regions, including LTSAs, SLAs, time-and-material, fixed-price, and outcome-based service offerings.Own and govern services cost models covering labor, parts, logistics, overhead, and risk to ensure pricing decisions are execution-ready.Lead complex commercial negotiations on pricing strategy, guarantees, and contractual risk allocation to optimize risk-reward outcomesEstablish and enforce governance frameworks for approval authorities, deviations, and risk acceptance.Own margin integrity from pricing through executionContract Development, Negotiation & Lifecycle ManagementSupport the commercial structuring, negotiation, and execution of new service contracts, ensuring clarity of scope, assumptions, service levels, and exclusions.Own the commercial management of contract extensions, renewals, amendments, repricing, and terminations across the services portfolio.Ensure negotiated commercial intent is accurately translated into clear, enforceable contractual language in partnership with Legal.Own the services contract portfolio, ensuring consistent commercial performance and risk visibility across all active agreementsEnsure structured commercial and contractual handover from Sales to Services Operations, including assumptions, risks, and financial commitmentsExtra Work, Change Orders & Additional Service OfferingOwn and govern the commercial framework for extra work, change orders, and incremental or additional service offerings beyond base contracts.Ensure all additional services are clearly scoped, priced, commercially approved, and contractually documented prior to execution.Drive incremental revenue and margin through structured identification, pricing, and closure of out-of-scope and additional service opportunities.Risk Management, Compliance & ClaimsEstablish proactive risk identification frameworks during deal structuring to minimize downstream exposureIdentify, assess, and mitigate commercial and operational risks within service contracts, including liquidated damages, penalties, performance guarantees, and demand uncertainty.Lead commercial resolution of claims and disputes in partnership with Legal and Finance, protecting company position and customer relationships.Ensure compliance with internal policies, audit requirements, and contractual obligations across the services contract portfolio.Financial Performance & Value RealizationOwn margin integrity across the services portfolio, from deal approval through executionTrack and drive realization of contracted value, including pricing assumptions, cost baselines, and performance incentivesPartner with Finance and Services leadership to protect and improve long-term service margins and profitability.Partner with Finance to implement forecasting, variance analysis, and margin improvement actionsValidate commercial assumptions during deal structuring and monitor contract performance against approved cost models and guarantees.Leadership & Cross‑Functional CollaborationLead and develop a team of commercial / contract professionalsAct as the senior commercial authority for Services, influencing senior stakeholders across Sales, Operations, Finance, and LegalProvide clear, data-driven visibility to senior leadership on contract portfolio health, commercial risk exposure, approvals, and value realization.Qualifications:Bachelor’s degree in Engineering, Operations, or BusinessExperience operating in a global, contract-based service modelStrong background in KPI design, operational analytics, and performance management systemsExperience scaling operations in a high-growth or asset-intensive environment10-15+ years of experience in service delivery or commercial leadership roles, with demonstrated expertise in regional or global operationsDemonstrated experience leading managers and influencing global, matrixed teams across regions and functionsSalary Ranges:$209,100.00 - $300,900.00SummaryLocation: San Jose, CaliforniaType: Full time