Assistant General Manager

TGC Hospitality Management is located in Wichita, Kansas and manages over 40 hotels across the country. About the Role WoodSpring Suites Louisville/Jeffersontown: Assists the GM in managing hotel day to day operations, assures optimum performance and continual improvement in guest satisfaction and associate satisfaction. Hands on in managing the hourly staff, including scheduling, directing and overseeing their daily activities and training. Provide leadership to the associate population that will ensure we are viewed as an exceptional workplace. Responsibilities Serves as first level of contact for Guest Services issues. Resolves guest issues in a timely manner and determines whether to elevate to GM as needed. Become trained in all managerial functions and operations at the hotel level. Daily interaction with the guests to identify quality lead generation and assist guests with future travel needs. Assists the GM with interviewing, onboarding and training new associates. Ensure all employees are trained according to brand requirements and TGC expectations. Use direct supervision/involvement with all associates to promote a positive work environment through teamwork, energy, enthusiasm and recognition. Actively involved in the daily team meeting and interacts with the staff to foster continuous improvement, provided guidance, encouragement, and corrective action when necessary. Assists the GM in budgetary control measures, including labor monitoring, room expense control and maintaining PAR levels. Ensures employees have the necessary tools to execute their jobs on an ongoing basis. Responsible for managing purchase order process, ordering, and receiving products in a timely manner. Upholds and enforces standards and policy compliance at the property level. Assists GM in monitoring cash management, in-house guest balances and direct bill receivables compliance. Assists with drive‑by activities and competitor surveillance when needed. Shares “Manager on Duty” responsibilities with the GM. Provides other relief, or back‑up duties as needed at the hotel including front desk coverage per company standards, housekeeping, and other duties when needed to ensure optimum operation of the hotel. Actively reviews and monitors Social Media websites to ensure timely and appropriate responses. Ensures that clean rooms, guest and employee satisfaction are top priorities. Understands and trains emergency procedures to be used when needed. Qualifications At least one year of hotel management experience. Compensation $20-$23 per hour or $48,000 annual, depending on experience, plus Bonuses. #J-18808-Ljbffr TGC Group