Customer Service Representative

Job Description

Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Forge strong customer relationships by being an engaged resource for their projects and problems
• Respond with a sense of urgency and clarity to customer requests
• Establish and communicate lead times
• Create job sequences for production and subcontracts, based on estimate.
• Maximize profit while balancing customer price acceptance
• In coordination with sales, coordinate pre project services such as new concept design
• Manage pre-production steps and the order entry process to ensure details regarding customer requirements are accurately communicated to manufacturing
• Actively participate in production meetings as a customer advocate
• Check proofs for accuracy when sending out for approval
• Communicate customer approvals to ensure work quickly transitions to production
• Coordinate and communicate fulfillment requirements resulting in a seamless client experience
• Coordinate client-supplied information for kitting projects analyzing detail to ensure accuracy

Requirements:

• 2-year degree or equivalent experience in the print or business field.
• Printing experience preferred (litho, digital, screen)
• Understanding of manufacturing and job shop work environment
• Competent in Microsoft Office (Proficiency in Excel)
• Detail oriented with a service/sales aptitude
• Ability to multitask
• Strong commitment to accountability
• Computer and business writing competency
• Results and detail oriented, demonstrates a sense of urgency, good communications skills, and ability to work as a team ALL A MUST