Customer Service Representative

Job Description

Job Description

This position requires you to provide superior customer service to accounts, customers, and sales representatives. You will also provide support and information to design, production, and assembly departments. You will be required to function in a professional manner, with a sense of urgency, and must be detailed orientated in order to increase our value as a packaging supplier.

Duties and Responsibilities:

• Responsible for maintaining the department's relationships with both internal and external customers with exceptional service

• Supporting assigned customer accounts and sales representatives.

• Timeliness & accuracy of information and updating information in assigned account files and the computer database.

• Resolving conflicts that may arise between customer requirements and the production schedule, keeping sales and the customer informed of problems.

• Processing sales orders, job tickets, ensuring the correct raw material are used and order availability by the required ready date.

• Managing account inventory and timely inventory releases.

• Functions as a liaison between Customer Service and other branch departments to ensure customer satisfaction

• Any other appropriate work assignments as required.

GLT Packaging is a leading manufacturer of high-quality corrugated packaging solutions. Through innovation, exceptional customer service, and dependable manufacturing, we help businesses optimize their packaging and shipping operations.

As we continue to grow, we are seeking motivated and ambitious team members to join our organization. Successful candidates will be dependable, safety-focused, and committed to delivering quality work while contributing to a positive team environment. This is an excellent opportunity to build a rewarding career with a company that values teamwork, continuous improvement, and professional growth.

Company Description

GLT Packaging is a leading manufacturer of high-quality corrugated packaging solutions. Through innovation, exceptional customer service, and dependable manufacturing, we help businesses optimize their packaging and shipping operations.\r\n\r\nAs we continue to grow, we are seeking motivated and ambitious team members to join our organization. Successful candidates will be dependable, safety-focused, and committed to delivering quality work while contributing to a positive team environment. This is an excellent opportunity to build a rewarding career with a company that values teamwork, continuous improvement, and professional growth.