Customer Service Representative

Responsibilities: Handle all client interactions in a professional and courteous manner Provide accurate information and solutions to clients during each interaction Accurately enter and confirm client information in our database Educate clients about our products and services and recommend additional solutions based on their needs Maintain a strong working knowledge of all Vredevoogd products and services Meet established standards for compliance, job knowledge, quality, attendance, efficiency, initiative, and overall performance Requirements: High school diploma or GED required At least 1 year of customer service experience preferred Strong data entry and computer skills in a fast-paced environment Friendly phone voice and a positive attitude Professional demeanor in all interactions with both internal and external clients Self-starter who can work independently while meeting expectations Team player who thrives in a collaborative environment Must be available for weekend and closing shifts Must be able to complete training at our Grandville location starting June 9 Compensation & Benefits: Competitive pay Quarterly bonuses Medical, dental, and vision insurance 6 paid holidays Room for career growth Ongoing training Overtime opportunities during the busy season A positive, supportive culture that values healthy work-life integration Heartland Home Service is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Dennis Vredevoogd founded Vredevoogd Heating & Cooling in 1964. The company began serving customers in Michigan, specializing in heating, cooling, and ventilation. Now, over 50 years later, Vredevoogd has continued to grow. The company continues to support the residential HVAC & Plumbing needs of its client base. We are here when you need us most. Our commitment is to continue distinguishing ourselves as the leading heating, cooling, and plumbing contractor and the best choice for your home. We install quality systems and back them up with guarantees to protect your investment. We do our work with minimal interruption, taking special care to protect your property during the job and leaving you with comfort when our work is finished. #J-18808-Ljbffr