Guest Service Manager - JOEY DTLA

This is about YOU. Your passion, purpose, and potential. When you join the JOEY team, you can expect a warm, inclusive and creative environment. We are committed to training, educating, and empowering our people, and we live by our culture of People Development. JOEY Restaurants is all about opportunity and our success is directly attributable to our exceptional, team-oriented, and performance-driven partners (employees).

As a Guest Services Manager, you will directly contribute to the overall success of a multi-million-dollar Restaurant and its people. In this role, you will be responsible for attracting, retaining, and developing a high performing team, while driving their personal growth. You will efficiently deliver and execute quarterly strategic planning goals while upholding the highest standards in product, profit, environment and experience. 

Annual Salary Range 

 $70304.00 - $80000.00 per year

Actual salary offer within the listed range may vary based on work experience and other objective factors. The pay range for this position is subject to change and may be modified in the future, in compliance with applicable laws.

Duties

• Foster a cohesive and collaborative team environment through exemplary leadership.
• Provide guests with friendly and attentive service throughout their dining experience. Show them what Iconic Hospitality means!
• Resolve service issues and guest complaints with a sense of urgency, poise, and good judgment. It’s Your Business.
• Assist with managing store sales, budgets, cost of goods, and labor.
• Supervise and guide our service and experience standards and provide impactful coaching as needed.
• Build sales opportunities and positive guest experiences.
• Fulfill recruitment needs, impact positive candidate experience and selection and retain your team.
• Support with training and development of technical knowledge and execution.
• Communicate daily focus and feedback to service and kitchen teams.
• Follow all food and alcohol service and handling safety precautions and procedures. 

Basic Qualifications

• 1-3 + years leadership experience (If you have high potential but less experience, we still want to meet you!).
• Must have or be able to obtain valid local and/or state Food Handler and California Responsible Beverage Service certifications. 
• Possess a passion for hospitality and a proven track record of creating world-class hospitality experiences.
• Thrive in a dynamic, fast-paced work environment.
• Be able to walk and stand for prolonged periods of time; frequent bending, reaching, and stretching; repetitive manual tasks; and lift and carry up to 50 lbs.

Required Knowledge, Skills, and Abilities 

• Successful employees at JOEY are genuine, warm, and caring.
• They value honesty and conduct themselves with integrity.
• They are comfortable providing and receiving feedback to achieve personal growth and performance excellence.
• They are natural problem solvers with an insatiable desire to positively impact individual and team execution.
• They are passionate about quality and professionalism.
• They possess exceptional relationship building and communication skills.
• They encourage healthy and supportive competition within their team.
• They exude confidence, humility, and respect.
• They take pride in presenting a professional appearance and demeanor.

Benefits

• Career development, education, and growth opportunities.
• Medical, dental, vision, and life insurance, medical reimbursement plan, and Employee Assistance Program (EAP) for benefit-eligible partners.
• Discounted employee shift meals.
• 10% discount for self and guests on all food and beverages when visiting any JOEY location.
• Discounted clothing retailer partnership.
• Referral bonus program.
• Sales competitions and rewards.
• Paid vacation
• Paid sick leave

Join our team!

If you're looking for a place to meet your potential, we'd like to meet you. Roll up your sleeves... YOUR journey starts here.

About JOEY Restaurants

The JOEY Restaurant Group exists to deliver the ultimate dining experience. Our handcrafted, locally, and globally inspired menu offerings are created by award-winning chefs and presented by world-class hospitality leaders in modern, warm, and lively environments. JOEY Restaurants has been family-owned and operated since 1992 and has grown into an iconic multi-concept brand throughout North America, with continued growth and expansion planned into 2030. 

JOEY Restaurants is an Equal Employment Opportunity Employer.  

We are committed to offering reasonable accommodations to qualified job applicants. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state, and local ordinances.

This job posting highlights essential responsibilities and requirements of the job and is for illustrative purposes only. There may be additional duties, responsibilities, and qualifications for this job.

JOEY Restaurant Group has an internal recruitment department and will not accept unsolicited resumes from employment agencies. Unsolicited resumes sent to JOEY, its employees, and databases, will be considered the property of JOEY Restaurant Group. External recruitment agencies must establish a fully executed service agreement with JOEY’s Human Resources department to submit resumes. JOEY will not pay fees to employment agencies who do not have an agreement in place. For contract inquiries please submit your request to View email address on us.fitly.work.

JOEY Restaurants exists to deliver the ultimate dining experience; it starts and ends with our people. We currently operate multiple  locations throughout North America and travel the globe to discover bold and addictive flavors, then turn them into signature recipes. Our people are our biggest investment and greatest return. We seek the best and the brightest, drive development, and reward top performers. JOEY is all opportunity, and our people is the way we succeed. They are masters of their craft, committed to creating a memorable and unique experience for each guest. We live by a simple credo: “Genuine Warmth and Care is always on the table.”
The JOEY Restaurant Group is an equal employment opportunity employer of all qualified individuals, including minorities, women, veterans, and individuals with disabilities.