Customer Service Representative

Join Old Town Trolley Tours Of Nashville!This is a GREAT opportunity to SHINE the spotlight on your CUSTOMER SERVICE skills!!!Customer Service RepresentativeThe Customer Service Representative is the face of Old Town Trolley Tours of Nashville. The Customer Service Representative is to give accurate information and guide customers to us. The Customer Service Representative will control the guest lines and organize tour departures ensuring tours stay on schedule. The guest's first impressions should be that we are professionals, and our company has integrity, is safe, and is fun. Guests judge our company by the way you do your job.Employee BenefitsCompetitive pay and paid training: $17 per hourAll FT Employees are eligible for paid vacation time, as well as company sponsored health and wellness plansAll FT, PT and Seasonal employees are eligible for: paid sick time, 401K plan with company matching*, fun and upbeat work environment with various award and recognition celebrations throughout the year, First Stop Health - 24 hr. access to doctor by phone or computer for employee and their dependents (Employer pays 100%), discounts in retail stores and free admission to all company attractionsOperating tours, attractions and retail in Boston, Charleston, Key West, Nashville, San Antonio, San Diego, St. Augustine, Savannah, and Washington, DC since 1980!Start your new Career with Us Today!*Eligibility requirements may apply.RequirementsEssential FunctionsHand out brochures and direct guests to the ticket booths or closest stop.Provide local tourism-related information with accuracyAssist in boarding passengers and see to guest's satisfaction while boarding to ensure vehicles depart depot on time.Provide ridership numbers to the dispatcher at required intervals.Required Knowledge, Skills, and AbilitiesHigh degree of self-motivation and the ability to work independently or as a team within the scope of established rules and regulations to satisfy the needs of our guests.Ability to work with a diverse CAST and the general public equallyAbility to deal with unpleasant, angry, or discourteous people in a pleasant, calm courteous manner.Ability to read, write, and speak clear English in order to communicate with co-workers and the general publicAbility to learn new duties, policies and procedures and adjust to new situations encountered on the job within a reasonable amount of time.QualificationsHigh school graduate or equivalent preferredOutgoing and enjoy working with the publicCustomer Service experience preferredOther RequirementsMust pass pre-employment MVR/background check, and substance abuse testingHave a passion for helping people and making their Nashville experience a memorable one.