Lab Support Specialist II (Phlebotomy) - Wilton Medical Arts

Lab Support Specialist II Location: Saratoga Springs, NY Employment Type: Part‑time Shift/Schedule: 1:15 pm – 9:15 pm (evenings) Department: Wilton Medical Arts Salary Range: $18.22 – $28.27 hourly, based on experience and qualifications About Saratoga Hospital At Saratoga Hospital, we’ve built a reputation for high‑quality, compassionate care and a commitment to the health and well‑being of our community. As part of the Albany Med Health System, we combine advanced technology with a deeply personal approach—creating a supportive environment for patients, staff, and providers alike. We believe that exceptional care starts with exceptional people. About The Role We’re looking for a dedicated Lab Support Specialist II to join our team and help us continue delivering the level of care our patients and families deserve. In this role, you’ll be a vital part of our clinical team, ensuring excellent service, collaboration, and patient outcomes in a fast‑paced healthcare environment. Key responsibilities include laboratory registration, preregistration, scheduling, requisition maintenance, reference laboratory billing, processing specimens, specimen collection, inventory, billing, and other support functions as described below. What You’ll Do Leadership: Delegates and oversees day‑to‑day activities in the absence of the department leader related to laboratory support services, maintaining effective operations. Inventory Management: Maintains inventory control and documentation, including weekly ordering, and prevents shortages, overstocked items, and expired materials. Laboratory Registration: Registers patient scripts, collects demographic and insurance information to ensure proper billing, and inputs acceptable and accurate diagnosis codes for all registrations. Patient Scheduling: Coordinates and schedules phlebotomy services for all outpatient locations, including home‑draw services using the hospital computer system. Requisition Maintenance: Performs requisition functions, including obtaining scanned requisitions, accurately ordering laboratory tests in the Meditech system, and investigating esoteric test orders to determine proper test and specimen requirements, ensuring compliance with regulatory agency requirements. Laboratory Communication: Serves as the primary laboratory contact, communicating with patients, physician offices, floor staff, and reference laboratories through telephone, fax and electronic routes while following hospital policies pertaining to HIPAA compliance. Patient Care: Recognizes specific patient requirements for appropriate collection equipment, communicates verbally and non‑verbally, assesses patient condition for adverse reactions to specimen collections, determines when reactions meet the requirements for a medical emergency, and identifies appropriate actions. Specimen Collection: Obtains blood specimens by performing venipuncture, fingersticks, and heel‑stick, maintaining order of draw, and applying knowledge of specimen requirements to ensure optimal results for diagnostic decisions. Specimen Processing: Receives, sorts, labels and processes specimens, including mixing, centrifuging, aliquotting, incubating, and maintaining safe specimen handling requirements. Distinguishes which tests require whole blood, serum, or plasma while preserving specimen storage requirements. Notifies staff of specimen integrity problems and rejected specimens. Laboratory Billing: Identifies diagnostic tests performed and processes laboratory charges. Corporate Health Duties: Performs chain‑of‑custody urine and blood collections, as well as breath alcohol testing according to Department of Transportation guidelines. Point of Care Testing: Performs selected waived testing and other technical functions as allowed by New York State Department of Health and College of American Pathologists regulations. Support Services Operations: Coordinates with other members of the patient access teams to promote an optimal patient experience during specimen collection. Quality: Meets benchmarks set by laboratory leadership to ensure optimal laboratory support functions, and supports organizational initiatives related to meeting state and federal benchmarks. Provides training and guidance across the organization for duties related to laboratory support. Safety: Performs and documents safety inspections, cites dangerous areas or procedures, recommends corrective actions, and maintains equipment safety. Customer Service: Maintains enhanced physician practice, patient, and staff relations, and implements service recovery to maximize internal and external customer satisfaction. Deliver compassionate, patient‑centered care in alignment with Saratoga Hospital values. Collaborate with interdisciplinary teams to support health, healing, and service excellence. Perform clinical or administrative responsibilities with a focus on safety, quality, and efficiency. Use hospital systems and tools to document care and support operations. Continuously seek opportunities to improve processes and support patient and staff satisfaction. Serve as a positive, professional representative of our hospital and community. What You Bring High school graduate or equivalent. Six months of phlebotomy experience or equivalent required. A Bachelor of Science in a related field can be considered in lieu of patient‑care experience. Valid New York State driver’s license required. Must be at least 21 years of age and approved to drive Saratoga Hospital vehicles for shifts requiring travel for off‑site specimen collection. Strong communication and teamwork skills. Commitment to providing patient‑first, high‑quality service. Comfort working in a fast‑paced, collaborative environment. Why Saratoga Hospital A caring, community‑focused culture rooted in teamwork and trust. Supportive leadership that invests in your development and well‑being. Comprehensive benefits, including medical, dental, retirement plans, tuition assistance, and wellness programs (view our complete benefits guide). Opportunities to grow within the Albany Med Health System. Located in beautiful Saratoga Springs, known for its vibrant community, outdoor recreation, and cultural attractions. Our Commitment We are an equal‑opportunity employer and strongly encourage individuals of all backgrounds and experiences to apply. If you’re passionate about healthcare and community service—even if you don’t meet every qualification listed—we’d still love to hear from you. How To Apply Click the ‘apply’ button to submit your resume and complete our online application. Applications are reviewed on a rolling basis—apply today and discover what makes Saratoga Hospital a special place to grow your career. #J-18808-Ljbffr Saratoga Hospital