Operations Manager

Full Time Operations ManagerMidwest Transit Equipment, Inc. seeks a Full Time Operations Manager for our Whitestown, IN location.Midwest Transit Equipment is the largest New School Bus dealer in the country. We sell more buses than any other dealership in the United States. For over 45 years, we have been known for our honesty and integrity in our dealings with both our manufacturers and customers. We take pride in our reputation for offering quality vehicles, exceptional service and affordable prices. We strive to emphasize excellence through our attention to detail and our quality service. We maintain thousands of vehicles at eight locations in five states and over 300 employees committed to providing safe, comfortable and reliable transportation for our customers around the world.We are looking for an Operations Manager to act as the face of Midwest Transit for customers, vendors, and the Manufacturer. This position manages all aspects of the location from staffing, to delivery, to customer concerns.Duties and Requirements:Support all company sales initiatives; parts, service, and bus salesTravel to the Kansas City location a minimum of twice a monthReview all vehicle orders for new and used busesManage delivery schedule. Communicate with customer on delivery date and delaysView service orders and ensure they are scheduled correctly to close on time.Review all vehicle sales orders and associated RO’s. Make corrections as needed and alert appropriate Parts/Sales staff of items that may require special attention.Monitor Parts Sales reportsMaintain all aspects of the property, both inside and outsideAttend Conferences and Trade showsBuild and maintain relationships with customers and vendorsUnderstand, communicate, and evaluate all vendors and International Warranty guidelines, approval processes, and policiesReview Expenses provided and review with VP of OperationsReview with Parts Manager and Regional Parts Manager on the following topics: Customer Visits, Core Values, 6,9,12 and up No-Move Inventory, Sales flyer results, monthly Freight expense.Review Monthly Parts and Service Reports identifying the performance of each customer.Connect with the appropriate department manager when invoices are not being paid due to lack of communication with the customer. (i.e. Repair Estimate not provided, Didn’t receive all of order)Participate in Department Meetings & drive meetings with department managers to keep a “team” focus amongst all employees.Create and Review Shop Productivity ReportReview monthly goal numbersMonitor Technician Training with Service Manager.Review Prestige Rating and work with Department Manager if something needs to be improved.Review Weekly Dirty Core cycle countsMonitor workload and OT that is required to get the job done as efficiently as possible.Review the Weekly WC report with the Service Manager, Parts Manager, and warranty clerk as needed.Knowledge of State regulations regarding school busesUnder the guidance of Human Resources, recruit, train, discipline, and terminate employeesEnforce all company policies and proceduresHead of the location’s safety committee. Conduct safety committee meetings with the Company's safety consultantEnsure compliance with all OSHA and EPA regulationsConduct annual Performance ReviewsIdentify Employees for future leadership roles and develop their skills and knowledge for advancement within the CompanyMake and adhere to difficult decisionsMinimum Requirements:Bachelor’s degree requiredMinimum of 5 years of dealership experience is requiredProficiency in MS Office – Word, ExcelDemonstrated ability to lead and develop department staff membersMust be a team player with a strong sense of commitment to the customerMust be self-motivatedMust be flexible and adapt to change readilyMust have superior problem solving skillsGood organizational skillsBenefits:Competitive SalaryMedical InsuranceDental and VisionCompany paid for Short & Long Term Disability and Life Insurance401(k) with company matchHoliday PayPTO PayCareer GrowthMidwest Transit Equipment is proud to be an Equal Opportunity Employer. All applicants will be afforded equal employment opportunity without discrimination because of race, color, religion, sex, marital status, national origin or ancestry, citizenship status, age, physical or mental disability unrelated to ability, sexual orientation, military status, order of protection status or unfavorable discharge from military service. Midwest Transit Equipment is also proud to be a Drug Free workplace.