Shift Leader

Insomnia Cookies is one of the fastest growing late-night, sweet indulgence companies in the country. We are actively interviewing Shift Leaders for our new Charlotte NC store located at 2130 Ayrsley Town Blvd, Suite C, Charlotte, NC 28273! As a Shift Leader with Insomnia Cookies you are the captain of our bakery day or night! You understand what it takes to “Own the Night” by predicting the flow of business during a shift. Your hands-on leadership style should include building orders, suggestive selling, baking, and interacting with customers, and taking pride in knowing that your leadership contributes to a productive and fun night for the store. Check out some of our content to learn more! Who We Are! Insomnia Cookies Timeline Core Values SOME OUR SWEET SHIFT LEADER PERKS: Flexible part-time work schedules Pay-on-Demand (no longer do you have to wait until the end of the week. Get paid daily for your total shift earnings from the day before!) Paid vacation and sick time off Interactive training & mentorship Pet insurance for your furry loved ones Job stability with a rapidly growing and reputable company Achievable growth/promotion opportunities You get to work in a fun, exciting team environment Employee discount and FREE cookies with every shift! WHAT WILL I DO AS A SHIFT LEADER? Provide incredible customer service and quality products to all of our guests throughout their experience within our bakeries Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team Support and work alongside the Cookie Crew Provide a safe, clean, working environment for our guests and staff and adhere to safe food handling practices Manage cash handling and deposits including other duties as assigned DESIRED SKILLS/EXPERIENCE: At least 1 year of working experience in a customer service focused role Point of Sale systems experience Outstanding communication, time management, and people skills Outgoing/friendly/patient demeanor Detail focused and results-oriented Ability to lead-by-example and motivate others Ability to lift up to 40 lbs. Legally eligible to work in the United States Must be 18 years or older to be employed #J-18808-Ljbffr