Event Planner

The World of Whirlpool is an experience like no other because we create unique experiences through workshops, hands-on kitchen & laundry demonstrations with experts in the appliance industry. Walk into the World of Whirlpool and begin a journey of discovery. We are both an appliance showcase highlighting a select group of Whirlpool Corporation brands, and a hands-on experience center offering exciting workshops and a chance to interact with experts.

BASIC FUNCTION:


Who will this job appeal to?


Outgoing, Friendly, People Person


An Individual who is very detail & guest service oriented.


Someone who enjoys coordinating groups, meeting needs, & solving problems.


A person familiar with the needs of upscale groups.


Ideal Candidate:


Excellent written and oral communication skills.


Someone with superb time management and organization skills.


Thorough attention to detail, excellent listening skills, and exceptional focus on customer service.


A Great Team Member.


High regard for punctuality.


WORK SCHEDULE : Schedule varies based on client needs and business demands.


QUALIFICATIONS:

• Bachelor's degree or equivalent; minimum 2 years' experience in hotel, convention/conference center, preferable in conference services department; knowledge of conference service equipment, set-up styles, and audio-visual; excellent computer software knowledge of Google and Microsoft Office.

• The position requires a high level of professionalism, aggressive guest service/hospitality skills, excellent organization, communication skills, strong multi-tasking capabilities, computer literate and detail oriented. To be successful you must possess organization and time management skills.

• Exceptional follow-up, time management, and organization skills are required.

• Clear, concise written & oral communication skills with clients.

• Thorough attention to detail, excellent listening skills, and exceptional focus on customer service.

• Takes a proactive approach toward client satisfaction.

• Follow grooming standards maintaining a professional image in dress and mannerisms.

• The flexibility to work a varied schedule, evenings and occasional weekends, due to the event needs and demand of the facility.

• Must live in the local area or within commuting distance.

• Maintain a good working relationship with guests, groups and personnel from other departments.

• Continually look for new and better ways to service groups and internal departments.

• Understand meeting room sets & AV requirements.

• Must be able to work independently.

• An energetic personality.

ESSENTIAL FUNCTIONS:

• Plans and ensures execution of group events to include but not limited to dates/timing of arrival & departure, room set-ups, audio visual/production needs, food service, travel, lodging, transportation, vendor management & coordination, and any other special events.

• Provides excellent customer service to both internal and external customers through the following: Assisting with event operations, greeting guests, assisting and managing coat/luggage check, data entry for event management.

• Knowledgeable of the conference center's meeting facilities and support services available in order to best promote the effective utilization of the property.

• Attend weekly designated meetings.

• Performs administrative tasks to include distribution of event orders, reports, etc.

• Build and maintain good relationships with clients.

• Maintain close contact with clients to determine set-ups, numbers of attending, types of facilities needed, meal arrangements, times, and any special needs.

• Work closely with all involved operating departments to ensure smooth delivery of all services.

• Coordinate assigned events.

• Inspect meeting rooms frequently to assure proper set-ups.

• Review all billings before submitting for processing.

• Coordinates vendors, obtains quotes, clients contracts etc.

• Provide information to guests relative to meeting & meeting services.

• Arrange recreation or special activities for clients.