Staff Inbound Product Manager - AI/SDK

Job Description We are seeking an experienced Staff Inbound Product Manager to lead the development of an SDK for Now Assist, ServiceNow's Generative AI offering. This role is pivotal in driving the evolution and adoption of our Generative AI platform, enabling developers and non-technical users alike to build applications and workflows that leverage Generative AI. You will be at the forefront of applying state‑of‑the‑art language models to Service Management use cases. Responsibilities Define and execute the product strategy and roadmap for our Now Assist SDK, ensuring it meets the needs of our customers. Work closely with engineering, design, UX research, and customer success teams to deliver compelling product capabilities that enhance developer productivity. Conduct market research and engage with customers to understand their needs, workflows, and pain points to inform product decisions. Be a full‑stack expert on the Generative AI application stack, with exposure to topics ranging from orchestration, AI output evaluation, experimentation, retriever architectures, trust, and governance to conversational platforms. Analyze competitive offerings to ensure our SDK remains competitive and innovative. Act as an evangelist for the Now Assist SDK product, representing ServiceNow at industry events, conferences, and with the media. Lead, mentor, and develop a team of product managers and associates, fostering a culture of innovation, collaboration, and customer‑centricity. Qualifications 8+ years of software product management experience. Strong prioritization skills and the discipline to focus on high‑impact activities. ServiceNow platform experience or product management experience with B2B SDKs. Software engineering background. AI experience would be ideal for this role. Ability to serve as a team lead and coach employees at lower levels. Compensation and Benefits For positions in the Bay Area, we offer a base pay of $158,500 – $277,500, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. We also offer health plans, including flexible spending accounts, a 401(k) plan with company match, ESPP, matching donations, a flexible time‑away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact View email address on click.appcast.io for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. #J-18808-Ljbffr 6AM City, LLC