Head of Communications for Firmwide Impact and Strategic Initiatives

Job Description

As the Head of Communications for Firmwide Impact and Strategic Initiatives within Corporate Responsibility Communications, you will promote the firm’s impact communications strategy—spanning focus areas including Careers & Skills, Financial Health & Wealth, Business Growth & Entrepreneurship, and Housing Access & Affordability. This role will elevate JPMorganChase’s impact story by integrating business efforts and philanthropic investments into a cohesive narrative for key internal and external stakeholders, distributed through earned, owned, thought leadership and paid channels, with an emphasis on priority audiences such as policymakers and opinion leaders.

This role will also support strategic initiatives including the firm’s American Dream Initiative and Security & Resiliency Initiative, ensuring those efforts are reflected within the broader firmwide impact story. The Head of Communications for Firmwide Impact and Strategic Initiatives will oversee a team of communicators and collaborate with teams across the firm to ensure message consistency, high-quality execution, and strong alignment to firm priorities.

A successful candidate will have deep experience building multi-faceted communications and advocacy campaigns; ability to navigate a complex and matrixed organization and manage competing stakeholder priorities; proven experience with and a deep commitment to managing a dynamic team by setting clear strategy and providing hands-on support; a proven track record with earned media. 

Job responsibilities:

• Proactively identify opportunities to elevate JPMorganChase’s impact story with policymakers, opinion leaders, media, employees, and other priority stakeholders.

• Effectively translate complex programs, policy priorities, and business initiatives into compelling messages for internal and external audiences.

• Collaboratively partner with teams across Corporate Responsibility, lines of business, marketing, and communications teams to ensure alignment and execution.

• Consistently oversee high-quality communications plans across earned, owned, thought leadership, executive, and paid channels.

• Thoughtfully advise senior leaders on messaging, stakeholder engagement, reputational considerations, and communications opportunities.

• Actively manage communications for strategic initiatives within the broader firmwide impact narrative.

• Clearly establish priorities, expectations, and operating rhythms for a team of communicators supporting impact and strategic initiative workstreams.

• Regularly assess communications performance, stakeholder feedback, and external context to refine strategy and improve outcomes. Confidently represent the communications function in cross-functional forums, helping drive decisions and maintain momentum across complex workstreams.

• Successfully build, mentor, and support a high-performing team, balancing strategic direction with hands-on guidance and accountability.
  
   

Required qualifications, capabilities and skills:

• 15+ years of experience in communications, public affairs, or related field, ideally within a large, complex organization.

• Proven ability to lead cross-functional initiatives and drive alignment across diverse teams.

• Strong experience in both internal and external communications, including media relations and policy communications.

• Excellent storytelling, writing, and presentation skills.

• Strategic thinker with a track record of advancing business and policy goals through communications.

• Experience advising senior executives and managing high-profile initiatives.

• Experience working in Washington, D.C. or with policymakers and government stakeholders 

• Bachelor’s degree required

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.

Marketing & Communications teams shape the firm’s brand and protect and grow the firm’s excellent reputation across the world. They deepen relationships with customers through shared passions with a best in class portfolio of partnerships globally. Through the use of data and analytics, they create and deliver marketing campaigns or servicing messages through our websites, mobile apps, and paid media channels based on what is best for the customer.