Manager, Client Services (MOD)

Company parties Flexible schedule We’re a rapidly growing, award winning franchise that is not your typical company! We help children reach their goals. We work in a 90-degree pool. We love our employees and reward hard work with shout awards, gift cards and fun social events! We offer paid training and flexible shifts that are perfect for students or folks who want to grab extra hours without working late nights. Flexible hours Valuable work experience Ability to work with children Must pass background examinations (included with training) Assistant General Manager Reports to: General Manager Summary: The MOD will be able to perform all job functions within the facility, including Deck Supervisor, Swim Instructor, Lifeguard, and Front Desk Representative. The MOD will perform each of these roles depending on need and will act as a manager when needed, overseeing the quality and success of Goldfish Swim School daily operations. These duties include customer service, retail and vending, swim operations, and employees.

Helps to ensure the school is running according to GSS standard operating procedures. Assists General Manager and Assistant General Manager with fulfillment the daily tasks. Assists in training and oversight of aquatics function to provide superior swim instruction to the students of GSS. Assists in sales and marketing training to all qualified sales staff. Gains knowledge and experience in the software to achieve a high level of competence in bookings, class scheduling, reporting and administrative functions. Gains a high level of knowledge and experience in the GSS pool operations necessary to maintain a safe and sanitary swim environment. Directs and oversees the implementation of the Emergency Action Plan and all safety procedures that pertain to the GSS facility and trains all current staff on the GSS EAP. Maintains current certifications and stays up-to-date professionally on the aquatics and management field. Experience as a certified lifeguard, youth sports instructor/coach, camp counselor and/or childcare provider preferred. Two or more years management experience preferred. Shallow water attendant highly recommended.