Front Desk Supervisor
Elevation Convening Center & Hotel
Job Summary: The Front Desk Supervisor is responsible for the daily operations of the Front Desk. Supervisory Responsibilities:
- Coordinate, communicate, and direct the performance of departmental staff to achieve desired execution of requests and expectations.
- Direct supervision of Front Desk Agents and PBX Operators in the absence of the Front Desk Manager.
- Enhance the quality of life for our internal and external clients by establishing service standards of excellence.
- Maintain knowledge of the hotel, university, and local events and amenities.
- Build and strengthen relationships with guests that enable future bookings.
- Performs all duties of Front Desk Agent, PBX Operator, Reservation, and Bell Staff.
- Effectively manages and develops relationships with key internal and external customers.
- Proactively identifies operational challenges associated with owners and works with hotel staff to solve these challenges and/or develop alternative solutions.
- Input and access database information into the computer.
- Assist in other departments of the hotel as needed during "off" periods (holidays and summer months).
- Ensure that company service standards are upheld to the highest standards - no compromises.
- Ensures that any guest incidents and internal defects are recorded in KYC.
- Service recovery to the guest's satisfaction before the guest departs the hotel whenever possible.
- Coordinating the upsell program to increase room revenue.
- Resolve discrepancies on room stat reports with housekeeping.
- Crete and distribute daily and weekly reports to all necessary team members.
- Performs other related duties as assigned.
- Strong customer development and relationship management skills.
- Strong organizational skills. Ability to multi-task in a stressful and tense environment.
- Strong problem-solving skills.
- Excellent written and verbal communication skills.
- Proficient in Microsoft Office Suite or similar software.
- Ability to complete assigned tasks within established deadlines.
- Ability to integrate and harmonize office functions.
- High school diploma or equivalent is required.
- Bachelor's degree in hospitality management, business administration, or a related field is preferred.
- Minimum of 2 years of customer service and/or hotel experience is required.
- Knowledge of operations and associated opportunities.
- Prolonged periods of walking, standing, and sitting.
- Must be able to lift up to 15 pounds at times.
Vacancy posted 9 hours ago
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