Route Service Representative

Job Title

Pay Range: $20hr - $25hr

Requirement/Must Have:

• Valid Driver's license with a minimum of 3 years driving experience and documentation of a Motor Vehicle Record with no more than two moving violation convictions within the previous 36-month period, with none in the most recent 12 months.
• 1+ years of experience in a customer service, logistics, or delivery related job strongly preferred.

Responsibilities:

• Responsible for compliance with all processes including timekeeping, attendance and punctuality, vehicle safety and cleanliness, safety and OSHA requirements, handheld/scanning device usage, proper handling and storage of all samples from the client office to the drop-off point, proper packing of specimens for shipment, end of day vehicle checks, dress code, code of conduct and all Company/Regional/Logistics policies and procedures.
• Responsible for the safe and timely transportation of specimens, supplies, reports, equipment, and materials to the appropriate destination.
• Responsible for operating company vehicle safely as well as maintaining a valid driver's license and driving record within acceptable company guidelines.
• Ensure route is started with proper equipment tools, i.e., route scanner sync/paper logs, carry bag, properly prepared coolers for thermal storage, dry ice, cell phone, keys, door hangers, observation reports, etc.
• Follow route as scheduled/sequenced while allowing for will-call stops and special pickups.
• Maintain specimen integrity at all times, including the utilization of specimen carry bag to transport specimens from client office/lock box to vehicle by temperature.
• Follow all scan/documentation requirements including but not limited to tissue/irreplaceable and frozen tracking processes.
• Place 'Door Hanger' for will-call clients with no specimens out. Place 'Door Hanger' for Daily clients who regularly provide specimens but none are available at scheduled pick up. Notify Supervisor and/or Team Leader of service issue for next morning follow up.
• Communicate with Dispatch before leaving an area to ensure will-calls have been cleared.
• Keep route information, sequencing, and all client notes up to date.
• Attendance and punctuality in meetings and training sessions.
• Meet all training requirements in a timely manner as assigned.
• Properly care for and maintain company equipment including scanners, telephones, vehicles, etc. Communicate any deficiencies with equipment.
• Document and provide appropriate client satisfaction information to Logistics Management.
• Maintain professionalism and a service orientation with clients using Everyday Excellence and the Five Guiding Principles.
• Demonstrate Everyday Excellence in the Behaviors; Agility, Customer Focus, Transparency, United as One Team, and Performance Oriented.

Skills:

• Strong customer service skills.
• Strong interpersonal skills.
• Strong problem-solving skills.
• Strong sense of collaboration.
• Strong communication skills.
• Strong decision-making skills.
• Customer Focus.
• Integrity.
• Trust.
• Act with a Sense of Urgency/Importance.
• Approachable.
• Service driven.
• Sincere.
• Composure.
• Professionalism.
• Honesty.
• Respect.
• Patience.
• Knowledgeable.
• Humorous.
• Self-Development.
• Informing.
• Drive for Results.

Education and Experience:

• General computer knowledge and experience with handheld scanner equipment preferred.
• Position requires travel.
• Extensive use of phone and handheld device (PC).
• Prolonged standing/sitting/walking/ driving.
• Fine dexterity with hands/steadiness.
• Due to nature of job, the candidate must be able to lift up to 25 pounds; may occasionally need to lift 40 pounds; carrying up to 15 pounds for several minutes at a time.
• Ability to communicate effectively with clients, supervisors, and peers.
• Vision requires constant mental visual attention to details as well as ability to see well in limited light scenarios.
• Balancing.
• Bending/kneeling.
• Pushing/pulling.
• Reaching/twisting.