Key Account Representative - Military

Safran Helicopter Engines Sales & Marketing

Manage and coordinate all of the customer support and service aspects of Safran Helicopter Engines USA's customers within a given Key Account. This customer-oriented role represents Safran Helicopter Engines USA, provides product and service information, resolves problems, handles email and phone calls with accuracy, efficiency, and ensures excellent service standards while maintaining high internal and external customer satisfaction.

The ideal candidate will provide customer support to the U.S. Government Customers and other assigned agencies. Primary duties and responsibilities include, but are not limited to the following:

• Act as a liaison between SafranHE USA and the customer in matters pertaining to contractual requirements
• Review and process daily customer requests for parts and/or services
• Process shipments per customers request and forward tracking and airway bill information
• Provide accurate and timely information to order status and product inquiries
• Maintain back order reports and work with Materials Management team to ensure on-time delivery
• Manage, induct, and track customer property through each phase of WIP, working closely with the customer and the MRO Shop to meet contract delivery schedule and customer requirements
• Prepare work orders and sales orders to facilitate customer sales and repair work
• Forecast, induct, manage and track customer property in WIP working closely with the customer and liaising with the shop to meet customer requirements
• Quote sales, exchanges, rentals and repairs in accordance with established department policies and procedures
• Provide regular status reports to customers as necessary
• Maintain contract deliverables; ensuring information is provided to the customer as agreed upon
• Create and maintain organized filing systems and electronic record keeping
• Work with Key Account Managers to execute the business plan to secure forecasted revenue goals
• Manage and maintain KPIs for respective key accounts
• Process invoices and send to the customer, working with the Finance team and the customer to resolve any discrepancies or disputes
• Resolve complaints by providing accurate and timely resolution to customer inquiries; escalating to management if necessary
• Ensure Field Service Representatives are kept abreast of any pertinent information that is exchanged with customers in relation to AOGs or impact to mission requirements
• Appropriately handle confidential and sensitive information
• Receive complaints and provide appropriate solutions and alternatives in a timely manner and follow up to ensure satisfactory resolution
• Provide timely feedback on service failures or customer concerns and use the Quick Response Quality Control (QRQC) board as a process improvement tool when necessary
• Assist department Vice President, Director, and Key Account Manager as directed

This position requires access to information and hardware subject to the International Traffic in Arms Regulations (ITAR) and/or the Export Administration Regulations (EAR). The selected candidate must be a U.S. person or must meet eligibility requirements for access to export-controlled information and hardware.

Safran is an international high-technology group operating in the fields of aerospace (propulsion, equipment and interiors), space and defense. Its mission is to contribute sustainably to a safer world, where air transport becomes ever more environmentally friendly, comfortable and accessible. Present on every continent, the Group employs 110,000 people and generated 31.3 billion in revenue in 2025. Safran holds, either independently or through partnerships, leading global or European positions in its markets. Safran was ranked second in the Aerospace & Defense sector in TIME magazine's "World's Best Companies 2025" ranking. Safran Helicopter Engines is the world leader in helicopter engines and the only manufacturer exclusively specialized in this market. Operating worldwide, the company employs 6,100 people, serves more than 2,500 customers across 155 countries, and has over 21,500 engines in service.

2709 Forum Drive TX 75052 Grand Prairie Texas United States