New Orleans, LA - Desktop Support Technician II

Heunets

Job Description

We are seeking a hands-on Desktop Support Engineer to join our team as a 1099 independent contractor, to provide onsite end-user support across three phases of an IT migration. You will work directly with users to ensure a smooth transition to new BV devices, credentials, and enterprise applications, serving as the primary point of contact for migration-related issues on the ground.

Key Responsibilities

Provide onsite support across User Readiness, Cutover, and Hypercare phases of the Bird to BV migration
Set up and configure new BV laptops, docking stations, monitors, keyboards, and peripherals
Assist users with first-time BV login, new credentials, and temporary password setup
Configure and troubleshoot Microsoft Authenticator / MFA setup
Validate access to Outlook, Teams, OneDrive, and SharePoint
Support printer setup, print validation, and scan-to-email testing
Troubleshoot WiFi, VPN, and network connectivity issues
Validate device-based applications and support AVD / Windows App access
Coordinate with remote technical bridge teams and SMEs for issue resolution
Capture screenshots and logs for escalation; update user readiness trackers and provide daily status updates
Provide white-glove support to executive and VIP users during onboarding and hypercare
Escalate unresolved issues to IAM, M365, Network, EUC, Application, or AVD teams as required
Work extended hours or weekends during cutover activities as required
Maintain professional communication with customer, migration, and leadership teams
Windows 10 / Windows 11 support
Microsoft 365 — Outlook, Teams, OneDrive
MFA / Microsoft Authenticator configuration
Laptop deployment and endpoint troubleshooting
Printer and peripheral troubleshooting
Basic networking and WiFi troubleshooting
Enterprise migration or hypercare support experience
Strong customer-facing communication skills

Skills & Experience

Windows 10 / Windows 11 support
Microsoft 365 — Outlook, Teams, OneDrive
MFA / Microsoft Authenticator configuration
Laptop deployment and endpoint troubleshooting
Printer and peripheral troubleshooting
Basic networking and WiFi troubleshooting
Enterprise migration or hypercare support experience
Strong customer-facing communication skills

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Vacancy posted 5 days ago

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