Product Operations Program Manager (Launches, Processes,...

Treasure AI:

Treasure AI is the agentic experience platform built to acquire, retain, and grow your most valuable customers. Powered by AI, Treasure AI is shaped by human creativity and always-on through continuous, context-driven action.

Furthermore, Treasure AI employees are enthusiastic, data-driven, and customer-obsessed. We are a team of drivers—self-starters who take initiative, anticipate needs, and proactively jump in to solve problems. Our actions reflect our values of honesty, reliability, openness, and humility.

Your Role:
We are scaling our Product Operations function within R&D at Treasure AI. This role is for someone who thrives in fast-moving, ambiguous environments, enjoys solving problems from first principles, and wants to build scalable practices that will grow with the company.

You’ll own execution of critical cross-functional programs — from new product launches to Beta → GA transitions — while shaping and enhancing the core product processes that enable predictable delivery. You’ll ensure stakeholders across Engineering, Product, GTM, and Customer Success are aligned, risks are surfaced early, and progress is reported clearly.

Equally important, you’ll serve as a driver and champion for internal AI adoption, helping teams identify opportunities to leverage AI in reporting, process automation, and delivery practices. You’ll do all of this with a steady hand, a positive attitude, and the ability to lighten the room with perspective when things don’t go according to plan.

You will operate at the intersection of AI, data, and human-centered design — translating intelligent capabilities into experiences that are intuitive, transparent, and trustworthy.

This role requires strength across two dimensions:

• Human-in-the-Loop capability

  • High-Stakes Presence & Judgment: Demonstrates the emotional intelligence and intuition needed for live customer engagement, calculated risk-taking, and value-driven decision-making.

• AI-native fluency

  • Technical AI Integration: Masterfully blends independent data mining, advanced prompting, and automated workflows with an AI-first approach to drive operational efficiency.

Responsibilities:

• Drive planning and execution for key R&D programs — launches, suite rollouts, and early release programs — proactively identifying issues and solving problems creatively amid shifting priorities

• Own and continuously improve product delivery processes from intake to readiness, ensuring consistent application of stage-gates, checklists, and playbooks in collaboration with Product Ops

• Track and report on delivery progress, milestones, and risks across programs, providing clear updates that ensure visibility at the exec and board level.

• Champion AI adoption by identifying automation and productivity opportunities, partnering with R&D and Ops to embed AI tools into workflows, and sharing learnings to encourage adoption.

• Facilitate cross-functional alignment through launch reviews and dependency syncs, ensuring GTM and CS teams are launch-ready with the right inputs from R&D.

• Balance structure with flexibility in an evolving environment, rolling with shifting priorities while maintaining consistent processes.

• Proactively identify and resolve issues, navigating dependencies and blockers creatively to keep programs on track.

• Ensure stakeholder readiness by coordinating the right inputs, timing, and communication across R&D, GTM, and CS teams.

• Bring composure, positivity, and humor to high-change environments, keeping teams focused and fostering collaboration through stressful situations.

Job Requirements:

• 4–7 years of experience in program/project management in SaaS or tech.

• Familiar with Agile delivery and Jira.

• Comfortable working in ambiguous, fast-changing environments.

• Strong problem-solver with a track record of untangling issues and moving teams forward.

• Collaborative and resourceful; thrives on building processes from scratch.

• Positive, level-headed attitude — steady under pressure, approachable, able to lighten the mood when it counts.

• Familiarity with AI tools and genuine passion for experimenting with new technologies to drive efficiency.

• Excellent communicator with strong facilitation skills.

Physical Requirements:

Working out of the Mountain View, California office according to our “Global Hybrid Working Policy.” 

Travel Requirements:

Requires peaks of 25% travel to visit clients.

Our benefit package showcases our culture of care and empathy with

• Comprehensive medical, dental, vision plans and Employee Assistance Program (EAP)

• Competitive compensation packages

• Company paid life insurance 3x salary

• Company paid short- and long-term disability coverage

• Retirement planning (401K) with 4% company match

• Restricted Stock Units (RSU)

• Flexible Time Off (FTO)

• Up to 26 weeks paid parental leave including a post-partum night nurse

• Comprehensive support and access to care for everyone, everywhere through Carrot - our global reproductive health and family-building benefit.

Our Dedication to You:

We value and promote diversity, equity, inclusion, and belonging in all aspects of our business and at all levels. Success comes from acknowledging, welcoming, and incorporating diverse perspectives.

Diverse representation alone is not the desired outcome. We also strive to create an inclusive culture that encourages growth, ownership of your role, and achieving innovation in new and unique ways. Your voice will be heard, and we will help amplify it.

Agencies and Recruiters:

We cannot consider your candidate(s) without a contract in place. Any resumes received without having an active agreement will be considered gratis referrals to us. Thank you for your understanding and cooperation!