Business Operations Specialist

Job Description

Job Description

CLIENT HIGHLIGHT
The client you will be working for is a Top 20 Fortune Global 500 Consumer Electronics and Technology Company. This opportunity will give you experience in the technology sector in the United States with a company that is a globally recognized leader in smartphones, televisions, home appliances, and semiconductor innovation — and one of the most well-known brands in the world.

LOCATION
Plano, TX 75023

COMPENSATION
$42.75 per hour

SCHEDULE
On-site
Monday-Friday (40 hrs per week)

CONTRACT TERM
12-month contract with high likelihood of extension/conversion to full-time employee

POSITION OVERVIEW – Business Operations Specialist
The main function of a business operations specialist is to maintain vendor relationships, acting as a business analyst for non-IT projects or filling organizational roles above an administrative level, but below a management level. Other responsibilities may include maintaining all project management processes, including project goals, deadlines, metrics and budget. The business operations specialist usually reports to a project manager or director.

RESPONSIBILITIES
•    Ensure orders are successfully received and submitted in NERP via EDI, SPACE, or manual methods, adhering to clients’ policies and agreements.
•    Manage account portfolio, handle purchase order revisions, track delivery dates, verify and adjust PO prices, and process sales returns in alignment with company policies.
•    Update, and maintain customer and order data, ensuring data integrity and accuracy.
•    Review and validation price adjustment chargeback claims with finance and Sales.
•    Point of contact to help Identify and resolve discrepancies or issues related to orders, including addressing customer inquiries and concerns promptly and effectively.
•    Work closely with sales, supply chain, logistics, and customer service teams to ensure timely and efficient order fulfillment.
•    Generate reports on open orders, price discrepancies, shipped orders, and aged orders.
•    Assist the team on various projects as needed.
•    Establish and maintain communication services across business units or from the project team to the organization.
•    Maintain the storage and retrieval of all project communications data and business metrics.
•    Review contracts, cost proposals and contract supplements.
•    Establish and document business processes.
•    Set up project and work breakdown structures.
•    Track project budgets and expenditures, monitor transaction controls and costs against budgets.

REQUIRED SKILLS
•    Bachelor's degree in a related business field.
•     3-5 years of experience in order management or a related field.
•    Proficiency in SAP and EDI for order processing.
•    Advanced skills in Microsoft Office Suite (Excel, Word, PowerPoint).
•    Strong written and verbal communication skills.
•    Problem-solving and critical thinking abilities.
•    Ability to multitask efficiently and work under pressure.
•    Self-motivated and capable of working independently.
•    Knowledge of builder systems, such as Supply Pro and KOVA
•    Verbal and written communication skills, attention to detail, customer service and interpersonal skills.
•    Ability to work independently and manage one's time.
•    Knowledge of business and management principles involved in strategic planning, resource allocation, and production methods.
•    Ability to apply accounting and mathematical principles to work as needed.
•    Ability to analyze business trends and project future revenues and expenses.
•    Previous experience with computer applications, such as Microsoft Word and Excel; Enterprise Application experience a plus.