Client Relations Specialist (CSR)

Client Relations Specialist (CSR)

We are seeking a dynamic, results-driven Client Relations Specialist to join our customer service team. This critical role serves as the primary liaison between our organization and our valued client base. The ideal candidate will deliver exceptional support, manage multi-faceted account workflows, and ensure all inquiries are resolved with maximum professionalism and efficiency.

What's in it for you?

Elwood Staffing associates are eligible for a comprehensive and competitive benefits package plus an exclusive savings program, including:

• Medical/Vision/Dental/Rx plans
• Holiday Pay
• Teladoc (online care)
• Referral Bonus Incentive
• Weekly Pay
• 401k
• And More!

Client Relations Specialist (CSR) Details:

• Temp-to-Hire position
• $ 21.00 to $ 22.00 / hour
• Full Time work available
• First Shift (Monday through Friday from 08:00am to 05:00pm)

Key Responsibilities:

• Act as the main point of contact for an assigned customer base, managing inquiries and collaborating across departments to ensure timely resolution.
• Process product orders, generate accurate pricing estimates, coordinate client appointments, and perform account updates.
• Production Scheduling: Maintain proactive communication with customers to capture changing job requirements and integrate updates into the active production schedule.
• Oversee and communicate delivery dates, issuing formal job status confirmations to clients.
• Cross-train on all active corporate accounts to provide seamless coverage and operational continuity during staffing shortages.
• Partner with internal team members to maintain high service standards and achieve collective departmental benchmarks.

Client Relations Specialist (CSR) Qualifications:

• Experience: 2 to 5 years of experience within the printing industry is preferred; a proven track record in professional customer support or client services is required
• Strong literacy in Microsoft Office Suite (Word, Excel, Outlook); capability and willingness to be fully trained in JDE Oracle systems
• Exceptional phone etiquette, active listening skills, and the ability to articulate information clearly and concisely in writing.
• Proven capability to perform under pressure, manage competing deadlines, and maintain strict attention to the minute details of complex projects.

• Applicant may be subject to a background check

*A conviction record will not necessarily prevent you from being employed. You will be required to complete and submit a questionnaire. We will consider your age at the time of the offense, when the offense occurred, the seriousness and the nature of the offense, as well as any rehabilitation to determine your employability.

We are an Equal Opportunity Employer and celebrate diversity at all levels of our organization.

Elwood Staffing Services, Inc.