IT Support Specialist

Job Description

Job Description

ARE YOU READY TO GROW AND ADVANCE YOUR CAREER? JOIN OUR TEAM!

Accurate Personnel is hiring immediately for an IT Support Specialist to join our team in Schaumburg, Illinois!

Accurate Personnel, Inc. is a full-service employment agency that provides supplemental staffing solutions as well as payroll services at a competitive price. We pride ourselves on maintaining the highest quality service to our clients and have done so since 1978. As a member of the Accurate Personnel family, you will have all that is needed to grow and become as successful as you can be! Our corporate office in Schaumburg, IL is looking for a responsible, self-motivated IT Support Specialist to undertake a variety of IT duties. The ideal candidate will have great attention to detail, organizational skills, and strong communication.

Pay, Schedule, and Location

• $50,000 - $55,000/annually, depending on experience.
• Excellent benefits package: Medical, Dental, and Vision.
• Our offices are open Monday to Friday from 8 a.m. to 5 p.m., must be available after hours based on needs.
• Located in Schaumburg, Illinois!

Responsibilities/Duties

• Tier 1 support for company IT systems.
  
• Track assets and organize asset management systems. 
• Run and distribute reports to teams as scheduled.
• Working knowledge of iOS, Windows 11, MacOS, & Google Workspace.
• Organize and manage vendor contacts.
• Answer calls and emails to the IT Department in a timely manner.
• On-Site workstation setup - travel to branches & client sites required.
• Employee onboarding - Account and hardware setup.
• Employee offboarding - Account deactivation, hardware returns, & managing inventory platform.
• New Hire training - Assist on day one with logging in, navigating our systems, & introducing department to new employees.
• Own IT tickets as submitted - Zendesk experience helpful.
• Travel out of state for branch/on-site visits for IT assessments required.
• Assist employees through problem-solving processes. 
• Treats others with respect and consideration regardless of their status or position.
• Utilize excellent customer service skills and exceed expectations.
• Ensure proper documentation of issues and processes.
• Keeps up to date with current updates regarding relevant systems and processes; shares these updates with the rest of the team in an organized manner. 
• Keeps commitments.
• Inspires the trust of others.
• Balances team and individual responsibilities.
• Gives and welcomes feedback.
• Contributes to building a positive team environment.
• Contribute to ongoing IT projects and implementations, as needed.
• Participate in a weekly department meeting, communicate new platform updates, and come prepared with any applicable questions.
• Participate in job-specific training and grow your knowledge of IT best practices, new procedures, products and services.

Requirements and Qualifications

• Attention to Detail & Organization: High attention to detail, planning/organizing, prioritizing projects, and highly organized with a high sense of urgency.
• Customer Service & Troubleshooting: Strong customer service and troubleshooting skills, with 1 year+ customer service experience.
• IT Experience: Experience or education in IT, 1 year minimum.
• Networking: Basic working knowledge of networking is a plus.
• Communication: Ability to communicate technical information, both verbal and written, to a wide range of end-users and professionals.
• Confidentiality: Understand the importance of and maintain a high level of confidentiality.
• Platform Experience: iOS troubleshooting & set-up experience. Google Workspace & Admin experience is a plus.
• Teamwork: Works well as a team, balances team and individual responsibilities, gives and welcomes feedback, and contributes to a positive team spirit.

About Accurate Personnel

Everybody needs to work, but turning that work into a rewarding career is what separates Accurate Personnel from any other job. When you join our corporate team, you are joining an industry-leading company that has been a community asset for over 45 years. From our origins as a boutique Chicagoland office to our current nationwide reach, Accurate Personnel has always been about helping people. Apply at Accurate and you will have everything needed to reach your full potential: competitive salaries, an outstanding bonus schedule, a work-life balance, and an excellent benefits package. If you want to make a difference in your community while building a successful career, join our team today!

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Accurate Personnel provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.