Personal Lines Customer Service Representative

Job Description

Job Description

Join Smith Davis Insurance, a customer-centric insurance agency that is dedicated to providing exceptional service to our clients. We are currently seeking a highly motivated Personal Lines Customer Service Representative to join our team in Council Bluffs, IA.

As a Personal Lines Customer Service Representative, you will be the first point of contact for our valued policyholders. You will play a crucial role in providing assistance and support, ensuring that their insurance needs are met. This is an opportunity to make a real impact and build long-lasting relationships with our clients.

At Smith Davis Insurance, we pride ourselves on creating a positive and inviting work environment. We believe in the power of collaboration and teamwork, and we provide our employees with the resources and support they need to succeed.

If you have a passion for customer service, excellent communication skills, and a desire to contribute to a growing company, we would love to hear from you. Apply now and become a valuable member of our team!

Annual Base Salary + Bonus Opportunities

Tuition Reimbursement

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Hands on Training

Mon-Fri Schedule

Evenings Off

Career Growth Opportunities

Retirement Plan

• Providing Exceptional Service: Serve as the main point of contact for clients, providing timely and accurate assistance with their insurance needs.
• Policy Management: Handle policy inquiries, changes, and updates promptly and efficiently.
• Problem Solving: Resolve client issues, complaints, and concerns in a professional and empathetic manner.
• Documentation: Maintain accurate and up-to-date client records and documentation.
• Relationship Building: Build and maintain strong relationships with clients, fostering trust and loyalty.
• Collaboration: Collaborate with internal teams to ensure seamless service delivery and client satisfaction.

• Current P&C license required
• Customer Service Experience: Previous experience in a customer service role is preferred.
• Insurance Knowledge: Familiarity with personal lines insurance policies and coverages is a plus.
• Excellent Communication Skills: Strong verbal and written communication skills are essential.
• Attention to Detail: Meticulous attention to detail with the ability to accurately handle policy information and documentation.
• Adaptability: Ability to thrive in a fast-paced, ever-changing work environment.
• Team Player: Willingness to collaborate and contribute to a team-oriented work environment.