Transit Services Coordinator $19.00 p/h to start! Immediate Opening!

Personnel Plus, Inc., Boise, is NOW HIRING a Transit Services Coordinator!

• $19.00 p/h to start! Possible pay increase after rollover
• Full-time, temp-to-hire
• Great company benefits
• Train on the job
• Immediate hire!
• Meridian, Idaho work location
• 7 am – 4 pm or 10 am – 7 pm * Shifts swap every two months * MUST BE AVAILABLE FOR A 6 AM OPENING AT TIMES

Duties:

• Schedules and dispatches vehicles for service
• Provides customer support by responding to questions and concerns regarding customer trips, including no-shows, cancellations, and missed trips
• Manages emergency situations for vehicle operators
• Manages daily service by reviewing route performance and proactively responding to situations that impact customer service
• Takes client calls and communicates issues with drivers and leadership as appropriate
• Monitors radio, telephones, and on-road provision of service for quality
• Monitors and completes driver sign-in and sign-out daily
• May assign trips to drivers to ensure adequate distribution of trips between all assigned routes
• Monitors daily system performance
• Participates in the analysis and review of operating performance
• Notes closed and/or late starting of routes, and communicates the same to the Customer Service Manager
• Document comments, complaints, and suggestions for route improvement
• Enters data into software systems for compliance and informational reporting
• Answers routine questions and responds to complaints; conveys information regarding routes and schedules
• Prepares daily work assignments and provides direction in the completion of assignments
• Directs driver’s activities via dispatch platform or radio-mobile smart device (i.e. route, schedule changes, passenger pick-up or drop-off, breakdowns, emergencies, etc.)
• Dispatch appropriate personnel to vehicle accident scenes or the location of vehicle mechanical difficulties
• Assists with driving non-CDL vehicles when needed for coverage
• Represents the agency to the public in a professional manner
• Generates and maintains comprehensive reports per federal and state requirements
• Participates in mandatory team meetings and provides dispatch-related updates and reports when necessary
• Handles vault drops and tracks inventory assigned to drivers
• Manages assigned equipment (radios, handheld validators, fuel cards, etc.)
• Other duties as assigned

Requirements:

• A valid Idaho driver’s license
• Be drug-free
• Able to pass a background check
• High school diploma or equivalent
• Excellent verbal and written communication skills
• Strong attention to detail
• Proficient in the operation of a two-way radio control system
• Knowledge of Ada and Canyon County landmarks and roads
• Ability to read a map via printed or electronic media
• Excellent problem-solving skills and ability to make scheduling and route decisions quickly and accurately
• Strong organizational skills with the ability to follow through
• Positive attitude and teamwork ability, especially in stressful or urgent situations
• Basic computer skills, including Microsoft Office
• Ability to type 35 words per minute and basic math skills
• Ability to speak, write, and understand English
• Must be willing and able to work all service hours (6 am – 7 pm)
• Specific shifts and work hours may vary
• Must be able to drive non-CDL transit vehicles
• Frequently involves sitting, using hands to handle or feel, reaching with hands and arms, talking, and hearing
• Must be able to sit in front of a computer for long periods
• Involves light physical activity, performing non-strenuous daily activities primarily of an administrative nature
• Attend mandatory meetings on Saturday as needed
• Two (2) years of dispatcher experience in a transit-related field is strongly preferred- NOT REQUIRED 

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