Returns Core Trainer, China Grove - Full Time

Core Trainer

Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditionsabout inspiring stores and irresistible productsabout the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

The Core Trainer will assist with the on-boarding and job task-based training of Seasonal and Core Colleagues.

Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. Hours are dependent on business needs and colleague availability. Information regarding hours per week needed for benefit eligibility purposes can be found here.

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Some additional benefits we offer include:

• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

Access the full menu of benefits offerings here.

What You Will Do

• Training Support:
• Support Core/Seasonal Colleagues in assigned department/function learn essential job tasks to successfully perform all job tasks
• Complete Training checklist and follow up to ensure that the Colleague completes training period
• Perform frequent random checks of orders processed and correct incorrect practices
• Observe, minimize errors, and assess job tasks and re-train Colleagues as needed
• Assist Supervisors and Managers in addressing any questions/issues for their specific area
• Communication:
• Greet Colleagues on their 1st day of employment, conduct building tours, Time clock and Reliability expectations
• Communicate issues/concerns to People Leader(s) or Shift/Functional Director as needed
• As issues/concerns are identified, promptly communicate to other leaders for quick resolution
• Act as a point person to assist Colleagues with any questions on process/functions, etc.
• Safety Throughout Shift Safety Advocate:
• Promote area/facility safety policies
• Identify and communicate any safety hazards with Colleagues and management
• Prevention of injuries

Who You Are

• No education requirements
• 1-2 years of related experience
• Ability to communicate work processes to team members
• Must be able to:
• Understand and communicate effectively with customers, co-workers, and supervisors
• Read and understand employment policies and safety rules/procedures in English
• Excellent interpersonal skills
• Demonstrated ability to positively impact team success
• Demonstrated problem-solving and decision-making skills
• Ability to make sound decisions and manage several processes in a fast-paced environment
• Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays

Essential Physical Requirements You Will Perform

• This position requires lifting, constant moving, standing, and reaching with arms and hands.
• Involves standing for at least two consecutive hours, lifting at least 50lbs., stooping, kneeling, crouching, and climbing ladders
• Reaching, including above eye level, crouching, kneeling, and stooping
• Involves close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment

Supply Chain Only and Colleagues Working in a Supply Chain Facility except in locations governed by a Collective Bargaining Agreement:

Random drug testing for all colleagues will be conducted on a monthly or semi-monthly basis, depending upon factors including but not limited to the size of the facility and the number of colleagues on roll. Colleagues will be randomly selected for testing by a third party. Testing must be completed on the same workday the colleague is informed of selection for testing, absent extenuating circumstances. In all circumstances, testing must be completed within 24 hours of notification.

About Us

This is a great time to join Macy's! Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives.

Join us and help write the next chapter in our story - Apply Today!

This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to an inclusive work environment.