Patient Support Coordinator - FT - Days - Oncology Shared - 19734

Patient Support Coordinator - FT - Days - Oncology Shared

DHR Health - US:TX:Edinburg - Days

Summary:

FLSA STATUS: Exempt Non-Exempt

MISSION STATEMENT:

Our Mission is to improve the well-being of those we serve with a commitment to excellence: every patient, every encounter, every time.

VISION:

Our Vision is to create a world-class health system to advance medicine and increase access for the communities we serve by empowering caregivers to heal through compassion, knowledge, innovation, integrated care and excellence.

POSITION SUMMARY:

The primary purpose of the Patient Support Coordinator, under the direction of the Director, is to be responsible for the following:

• Providing Case Management guidance throughout a cancer patient's care continuum
• Assist the patient with navigating through our network of physicians, clinics, hospitals, outpatient centers, patient-support organizations, and other components of our health care system.
• Conduct intake and assessment for target group to determine their psycho-social, housing, and/or resources needed to obtain maximum benefits from all available sources.
• Receive referrals from providers, patient care coordinators and discharge planners.
• Assist the medical team in educating the patient and family on resources available concerning treatment and diagnosis.
• Ensures that all needs of patients are addressed and fulfill NAPBC and COC accreditation guidelines in a timely manner.
• Assist patients with external resources.
• Document every encounter in Cerner EMR.

POSITION EDUCATION/QUALIFICATIONS:

• High School graduate/GED certificate or equivalent is required
• Medical Assistant Certificate.
• Experience in an acute health care setting and physician office preferred
• Experience in working on interdisciplinary teams required
• Patient Navigator Certificate from AONN 1 year from hire date.
• Staff member must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patients served on his/her assigned area of responsibility
• Willingness to be crossed trained to other areas
• Good organizational skills as well as written and verbal communication are required
• Ability to read, write and speak English
• Fluent in speaking and reading Spanish
• Ability to communicate clearly and concisely with all levels of nursing, administration, and physicians
• Professionalism, good demeanor and presentation required
• Charismatic, engaging personality with good people skills required

JOB KNOWLEDGE/EXPERIENCE:

• Two (2) years experience working with patients in a health related facility
• Able to communicate effectively in English and Spanish, both verbally and in writing
• Good overall clinical skills, ability to work productively and effectively
• Ability to function well as a member of a multidisciplinary team
• Actively seeks opportunities for professional growth by attending educational seminars
• Basic computer knowledge

Responsibilities:

• Initiates communication with patient upon receiving a referral of a patient with cancer or a suspicious finding or at first Oncology Institute encounter.
• Develop, coordinate and provide services to patients and families who are faced with social, emotional and situational stressors precipitated by breast cancer.
• Promotes the facility mission, vision and values by effectively communicating them to others. Considers mission, vision and values in developing services, standards and practices
• Promote helping relationships of the patient and family, quality care, cost-effective outcomes and enhance the physical, psychosocial, and vocational health of the patient
• Assist in planning, program development, community organizing, policy analysis, legislative advocacy, program evaluation, task-oriented group work, community education, human services management, support group, and all other assignments given by administrator
• Outlines needs and identifies resources to meet those needs
• Provides patients with education, advocacy, and decision making support related to the impact of medical illness, social needs, functional needs, or financial needs on healing, recovery chronic care, or end of life care
• Initiates and facilitates groups and works with internal and external resources as to meet the identified patient needs
• Participates in assigned functions to promote the Oncology Institute and related services
• Works and completes breast survivorship care plans
• Any other duties as assigned by Director.

LINES OF RESPONSIBILITIES :

(Chain-of-command)

1. RN Director of DHR Health Clinics ? 2. Chief Ambulatory Officer

Other information:

CUSTOMER SERVICE:

Provide excellent customer service to all DHR customers. All employees are required to attend the DHR C.A.R.E.S program which outlines the Customer Service Principals including: Commitment, Accountability, Respect, Excellence and Service.

AGE SPECIFIC :

Employees must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patients served in his/her assigned unit. The individual must demonstrate knowledge of principles of growth and development over the life span and possess the ability to assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirement relative to his or her age.

AMERICANS WITH DISABILITIES ACT: (ADA) :

A. Essential Duties : Indicated by bold print within performance standards, preceding individual numbered criteria.

The following table provides physical requirements that will be associated with, but not limited to, this position:

• Light/moderate lifting up to 20 lbs, from the floor to shoulder height. - Yes - Kneeling - Yes
• Must be able to assist other employees with lifting more than 20 lbs. - Yes - Walking - Yes
• Light/moderate carrying up to 20 lbs. - Yes - Standing/Squatting - Yes
• Straight pulling - Yes - Sitting - Yes
• Pulling hand over hand - Yes - Pushing - Yes
• Repeated bending - Yes - Stooping/Bending - Yes
• Reaching above shoulder - Yes - Climbing Stairs - Yes
• Simple grasping - Yes - Climbing Ladders - No
• Dual simultaneous grasping - Yes - Depth Perceptions needed - Yes
• Ability to see - Yes - Identify Colors - Yes
• Operating office equipment - Yes - Twisting - Yes
• Operating mechanical equipment - Yes - Crawling - No
• Ability to read and write - Yes - Ability to Count - Yes
• Ability to hear verbal communication without aid - Yes - Operating Personal Vehicle - Yes
• Ability to comprehend written/verbal communication - Yes - Other: Ability to deal with stress - Yes
• OSHA Category - III

B. Working Conditions : The individual spends over 95% of his/her time in an air-conditioned environment with varying exposures to noise. There is protection from weather conditions but not necessarily from temperature changes. The position does have low exposure to malodorous, infectious body fluids from patients and some minimal exposure to noxious smells from cleansing agents.

C. Occupational Exposure: This position has minimal to no exposure to blood, body fluids, or tissues and is an OSHA Category III (although situations can be imagined or hypothesized under which anyone, anywhere, might encounter potential exposure to body fluids). Person who performs these duties are not called upon as part of their employment to perform or assist in emergency medical care or first aid or to be potentially exposed in some other way.

D. Aptitudes : HIGH 1 2 3 4 5 6 LOW

Intelligence: General learning ability: The ability to "catch on" or understand instructions and underlying principles. Ability to reason and make judgments. 3

Verbal: Ability to understand meanings of words and ideas associated with them, and to use them effectively. To comprehend language, to understand relationships between words, and to understand meanings of whole sentences and paragraphs. To present information or ideas clearly. 3

Numerical: Ability to perform arithmetic operations quickly and accurately. 2

Spatial: Ability to comprehend forms in space and understands relationships of plane and solid objects.